cpsheba
Well-known member
This on-hold music blows.
Please let us know what story they are passing out today...lol
This on-hold music blows.
They pretty clearly spell out the value of each gift in the T&C. I don't see how they could reference any other value without specifically stating such.I think they need to clarify who it's equal or lesser value to. Us or them. For all we know, it could cost Samsung the same amount to manufacture a S2 or a VR, so to them the prizes would be equal value. We don't know how much profit is made on each device, so they could say be losing money on the price of the VR but profiting nicely on the S2.
Just got off the phone and they confirmed that I will be getting Gear S2's. They said i should expect it 4-8 weeks after my approval date which is March 14th (which is interesting because my approval email came on April 7...maybe that spreadsheet needs another column for actual approval date and approval email date). Stated i should expect an email from Fedex. So really, no real news except I can expect 2 more weeks of waiting.
The late switch to the VR also puts people past the time frame to claim the 6 game bundle.
Just got off the phone and they confirmed that I will be getting Gear S2's. They said i should expect it 4-8 weeks after my approval date which is March 14th (which is interesting because my approval email came on April 7...maybe that spreadsheet needs another column for actual approval date and approval email date). Stated i should expect an email from Fedex. So really, no real news except I can expect 2 more weeks of waiting.
Ok... heres where im at...
Submitted for Gear S2 on March 9th. I had called in once and emailed once to confirm again. They said yes... i was approved for the Gear S2.
Guess what came in the mail today?
....Gear VR.
Called Prizelogic... they said their hands were tied. All the S2s had been claimed so according to their rules and regs they had every right to send me the VR instead.
...bullsh*t.
According to their rules and regs the S2s were going on a first come first serve basis. I was pretty much one of the first in line with my March 9th submission.
So I called Verizon Wireless. They were no help. Said the promo was being handled by Samsung. Called Samsung...they were no help either. Said the promo was being handled by Prizelogic. So They Fwd'd my call to Prizelogic and said they would speak on my behalf.
...cowards.
They hung up and left me alone to fend for myself against Prizelogic again. Im thinking "oh great." 30 mins of wait time later... I plead my case again and the operator places me on hold for her supervisor. 15 mins later I make contact with Lauren. She explained to me something about Samsung doing an audit on the location codes and some submission for the S2 were accidently converted to the VR instead.
Sooo... she acknowledged I was not at fault. Samsung was. She informed me I was to keep the VR ($99 value) and to call back on Friday morning because they were going to have an $200 ecode for me to spend at the Samsung Store to compensate for the loss.
So there it is... if you were sent a VR instead of the S2... call prize logic and ask to speak to a supervisor (mine was Lauren). Theyll prepare a $200 ecode to spend at Samsung (which ill most likely put towards the Gear S2 classic).
Boom.
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I don't know the complete rules for posting links, however, if you Google "toys r us bait switch" and read the first article that is from a marketing law site, it is pretty similar to what is going on here...especially if you have documentation from Prizelogic indicating you were to receive the Gear S2. Further, how do any of us know that they have even distributed the number of watches or, for that matter, VRs that they have claimed? I mean, after the run around we have received, does anyone believe anything they say?
Just got my VR, unfortunately. I pre-ordered in February, received my phone and registered for the S2 on March 10th, and received the email confirmation a couple days later. I then received an email telling me that I was ineligible due to a business account, which isn't true, so when I called prizelogic they cheerfully told me I was still supposed to get the S2 watch. But of course I didn't. This is so ridiculously frustrating. I added my information to the Google Docs spreadsheet.
I read the card in the box rather quickly but I believe it said you have 30 days from time you receive it to claim the bundle for those who got it late. Not that I want this stupid thing.
Just an update, I received my S2 today. I'm sorry for all of you having trouble. It sucks, but I am hoping it works out for everyone.
Received gear s2 today. Submitted 3/16 approved 3/18. Label created 4/20/ shipped 4/26. Online order. Only email I received was submit email and 4/7 Email about delaped shipping on gear s2...while I'm glad to receive it. I don't understand how those submitted before me are not so lucky. This is very poor on Samsung, vzw, prizelogic and Brightpoint
Just got off the phone with PrizeLogic. They are giving $200 samsung e-certificates to those of us who were victims of the bait and switch. I'm checking this code now to see if it works. The catch is they are for 1 time use only and they expire at the end of may
Just got off the phone with PrizeLogic. They are giving $200 samsung e-certificates to those of us who were victims of the bait and switch. I'm checking this code now to see if it works. The catch is they are for 1 time use only and they expire at the end of may