Cracked S7 Edge - Advice

[recDNA]

I broke mine this AM, only had it a week, had a Note 5 for the past year and never had a drop or issue, my feel about 1.5 feet on some tile and i had a OBLIQ case on it, i didn't initially notice any damage but then i noticed a crack that run all the way down the left edge! WTF!
I called Verizon and told them what happened and since it was still within the 14 day worry free guarantee they would ship me out a new phone overnight. I cant believe it broke that easy though, this was not a big drop at all, and it had a case! Should be called "bird glass", not "gorilla glass"!

I've read several reports of breaks in thr obliq case. Pisses me off because that's the only nice clear case with a kickstand. If we are required to use a big bulky case that totally covers the curved edges (where most of these break) then it kind of defeats the purpose. I suspect the reason so many who say they never dropped phones before drop this one are the tiny bezels in the edge.

 

[recDNA]

I wouldn't say the design makes it highly prone to cracks, I would say dropping it does.

Thin bezels and curved edges make you more likely to drop it.

 

[anon(1733)]

I don't use a case myself I like the device naked. I do use a iRing. At first I thought it looked stupid but after a day or so I grew to love the thing. It sticks to the back of the phone and can be removed without issue. I have used it now on two devices and removed it numerous times and never a issue.

It evens comes with a car dock which is awesome. Definitely b helps you hold the phone securely while keeping it naked.

http://www.iringusa.com check it out.

 

[stoney3789]

I agree I already shattered my front screen from a 3ft drop.. I dropped my s5 many times and never had any cracks. I hit the glass on the corner edge. Any drop ur pretty much hitting glass.. sucks

 

[stoney3789]

Wait I just got a s7edge from Verizon 3 days ago and I dropped it and cracked the screen. So can I return it with this worry free guarantee? Is it for anyone or do u pay extra?

 

[anon(5719825)]

Wait I just got a s7edge from Verizon 3 days ago and I dropped it and cracked the screen. So can I return it with this worry free guarantee? Is it for anyone or do u pay extra?

They'll probably make you pay for the phone since it's damaged.

 

[cardboard60]

Maybe not. The case might have absorbed some of the impact in the fall and not bounced.

Your taking a big chance like me when you got no case.
There are not a lot of cases out there for the S7E that I like.
But I am looking.

 

[davisgq]

I'm actually enjoying the Supcase Unicorn Beetle holster case. It doesn't add too much bulk to the device while putting me at ease knowing that protection is there. I'm a holster guy and this is so far the best holster case for the S7 Edge. But to each his/her own

Posted via the Android Central App

 

[DougB541#CB]

I need a little advice on what to do regarding my cracked Galaxy S7 Edge. My last phone was the Galaxy S6 Edge and I used it a full year without a case and somehow I managed to break my new phone within a week of using it. I received it from T-Mobile on March 2nd and broke it on the 9th. Long story short, it fell out of my pocket at the gym, fell on the matted floor and bounced into a metal machine (which ended up hitting the edge of the screen).

I currently have no phone at the moment, used my sisters s6 Edge to take the pictures attached.

Here is the main problem. I contacted Assurant (T-Mobile's insurance provider), and they said that the phone is currently out of stock. I have been without a phone now for 4 days, with no end in sight since it is such a new phone that they don't have an estimate on when the are getting more in stock.

I went into T-Mobile yesterday and asked if they could give me a loaner for free while I wait but they said it would be a flip phone. This will not work for me since I use my phone for work emails throughout the week. To add Insult to injury, I am going on a mini vacation on Wednesday night to Sunday so I need a phone just in case work needs to contact me. Does anyone have any suggestions? I was thinking of going into T-Mobile, buying the Galaxy S7 Edge in black (only color in stock) and returning it after 7 days ($50 restocking fee). Does anyone have any better ideas?

Whoaa....i could've copied your post and it would be the exact same. I cracked my Galaxy S7 Edge, Silver in the EXACT same spot. The EXACT same display issues happened as well.




I dropped my phone off my work desk and it hit the plastic leg of my chair before it landed on the carpet. Wondering if this is a weak spot for the phone. Anyway, just figured i'd share...I had insurance so i just paid the deductible.

 

[Leslie Hatcher]

The Otterbox Symmetry case doesn't add much bulk and looks decent.

Posted via the Android Central App

 

[SW1990WBA]

Also cracked mine this week just shy of being 2 weeks old
Mine has been sent to a company that my insurance requested I send it to, awaiting to see if they can repair or if it'll be replaced, however bank holiday weekend and a 5-7 working day window means it'll be at least a week before I hear anything



So much for drop tests eh!

 

[RIs4]

Whoaa....i could've copied your post and it would be the exact same. I cracked my Galaxy S7 Edge, Silver in the EXACT same spot. The EXACT same display issues happened as well.

View attachment 222150View attachment 222151View attachment 222152


I dropped my phone off my work desk and it hit the plastic leg of my chair before it landed on the carpet. Wondering if this is a weak spot for the phone. Anyway, just figured i'd share...I had insurance so i just paid the deductible.

That is crazy, literally the same exact break. I am also curious if that area is a weak point (right near the power button).

 

[cardboard60]

The weak points is phones are not made to be dropped.
Ask any phone sales person.

 

[felloffthetruck]

Gorilla Glass 4 = Pretty weak.

 

[anon(1733)]

The edge of the display is going to be weak. The screen is curved and already has steps placed on it. I ordered a case for mine but for now I am using the iring for the back. Gives me something to gold the phone with. But it won't help if like others the phone slides off a table or what not.

 

[cardboard60]

Need rubber or silicone on the bottom of your phone case. Then it wouldn't slide till you push it.

Is there a chance any of these broken phones had a case on them ?

 

[cardboard60]

Also cracked mine this week just shy of being 2 weeks old
Mine has been sent to a company that my insurance requested I send it to, awaiting to see if they can repair or if it'll be replaced, however bank holiday weekend and a 5-7 working day window means it'll be at least a week before I hear anything
View attachment 222154
View attachment 222155
View attachment 222156
So much for drop tests eh!

Got a Question, is there a chance that either of these phones that got broken had a case on them.
And if so which case ?

 

[SW1990WBA]

Mine had no case, these instances are rare for me (twice in all the time I've ever had a phone 15+ years)

 

[DougB541#CB]

No case for mine.

Case would've saved it at impact point I think. My replacement came in so before I mailed it back i did a bunch of drop tests in my kitchen on the back...nothing. lol, what a fluky unfortunate break.

 

[cardboard60]

So ya gonna get a case yet