This happened to me over the weekend. I was sitting on my couch applying a new theme from the Samsung theme app that came with the phone when my problems occurred. I thought it was the theme so I uninstalled. Didn't work. Still getting vertical purple and green lines that looked like barcodes. Did a complete reset of the phone and still there.
Brought it back to the Tmo store to get a warranty repair. They inspected for water damage and sure enough, the strip indicated water damage. Which voids the warranty. This phone has never been in water. Never used it outside when it was raining. If I'm out and about and it is raining, I have it in my pocket. Never dropped in a sink full of water. I do wipe it down with a damp paper towel every now and again to clean it but that's it. And no one else uses my phone. I baby the hell out of my phones. From the store, I called Samsung and explained everything, and they said if the strip color was changed (And I did see that it was), no warranty work would be done. My only recourse would be to pay for it to be repaired, or file and insurance claim and pay the $175 deductible. I had to suck it up and file the insurance claim. Bringing up the fact that its advertised as water-resistant got me no where, either.
I am so angry.
05-08-2016 05:31 PM