05-13-2016 02:50 PM
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  1. ScrewedbySamsung1972's Avatar
    I was on another forum earlier and was reading all kinds of horror stories about how the screens on these phones are cracking at nothing. I wanted to share my experience in hopes of getting the word out before it happens to you or to discourage people from buying this piece of junk.

    Two weeks after buying and treating this thing like a piece of Gold, I get out of my car, drop the phone about a foot from the ground and the screen is shattered. I had an S3 and I dropped that phone at least 100 times and its still as good as new. I think Samsung should stand behind their $800 product and give some customer support as Iphone would if they developed a defective product. This phone has issues and Samsung is NOT stepping up to the plate and backing it.

    Please share you experiences with your phone as i would like to start a Class action lawsuit to force Samsung to fix their faulty product.
    05-08-2016 09:49 AM
  2. chanchan05's Avatar
    There are several videos on Youtube of the S7 falling from waist high or even some with head high and no cracks. However, remember that this is still glass, and obviously, it will crack when it falls, depending on how it will fall. A protruding object hitting it directly at any area of the screen will cause a crack, and it will spread. A fall where it hits something harded than glass, and it will crack. To compare, my brother had an S3 and on one fall the screen cracked, and yours didn't. It's simply the luck of the draw on falls. Are you serious that you think a case would even work? Samsung's only defense could be: "It's glass, of course it would break if handled improperly.", and it would freaking hold in court.
    05-08-2016 10:16 AM
  3. ScrewedbySamsung1972's Avatar
    My point is when a consumer pays $800 for a phone and there are MULTIPLE reports of the screen cracking at nothing, some without even a drop occuring, there are design issues with the phone. Its simply not fair for Samsung to not back their product and do something to take care of paying customers.

    I get it, glass will break but there are many more instances of phones that withstand MUCH more abuse than cracking in your pocket. This isnt a consumer problem, this is a design flaw.
    05-08-2016 10:30 AM
  4. bsteppuhn's Avatar
    Ive dropped mine, ive thrown mine (good reason) and no glass break yet

    Posted via the Android Central App
    05-08-2016 10:57 AM
  5. Gator352's Avatar
    Breaking in your pocket is a terrible thing and shouldnt happen....but it does. Dropping it from any height can and will break the the phone....of coarse it can break any phone. It all depends on force, height, where it hit, etc.

    But for samsung to be responsible for it breaking when you drop it is ludicrous. Don't get me wrong, I'm not on samsung's side but the level of responsibility lands on its owner. Like buying a new car. Hitting a pole backing up and denting the bumper isn't the manufacturers fault it dented. It's the owners.
    05-08-2016 11:01 AM
  6. metz65's Avatar
    Spontaneous breakage could be called a design flaw. Dropping it in a parking lot isn't, period.
    05-08-2016 11:26 AM
  7. Wizzy's Avatar
    I bought a case for mine immediately. I knew that glass was fragile and planned accordingly. I'd doubt that Samsung will give any compensation for dropped phones.

    Posted via the Android Central App from my S7 edge
    05-08-2016 11:56 AM
  8. fsfty's Avatar
    I was on another forum earlier and was reading all kinds of horror stories about how the screens on these phones are cracking at nothing. I wanted to share my experience in hopes of getting the word out before it happens to you or to discourage people from buying this piece of junk.

    Two weeks after buying and treating this thing like a piece of Gold, I get out of my car, drop the phone about a foot from the ground and the screen is shattered. I had an S3 and I dropped that phone at least 100 times and its still as good as new. I think Samsung should stand behind their $800 product and give some customer support as Iphone would if they developed a defective product. This phone has issues and Samsung is NOT stepping up to the plate and backing it.

    Please share you experiences with your phone as i would like to start a Class action lawsuit to force Samsung to fix their faulty product.
    You dropped the phone and you want to sue Samsung? How about a little personal responsibility that's sorely lacking in society these days...
    05-08-2016 12:07 PM
  9. Almeuit's Avatar
    As others said you won't be able to sue Samsung for dropping your phone and it breaking. If that were the case you could sue a car company for your car being damaged after you ran into a wall. It just doesn't make sense.
    05-08-2016 12:44 PM
  10. ded1945's Avatar
    I always get a chuckle out of the cracking at nothing phrase. The glass cracks for a reason: drop, bend or strike, usually.

    And the S7, nor any phone made of glass, is immune.
    05-08-2016 12:55 PM
  11. ThrottleJohnny's Avatar
    Exactly. Come on... I know accidents happen and that's unfortunate. But if I drop my phone from ANY height and it cracks, that's not Samsung's fault, it's mine.

    Posted via the Android Central App
    05-08-2016 01:58 PM
  12. recDNA's Avatar
    Will there ever be a good glass protective screen or is the curved edge just impossible to work with? I've seen some cases that entirely cover the curves. I'm clumsy so that it what I would need. Seldom go a month without dropping my old note 3 but not the slightest damage. Partially luck. Partially tougher (imo) phone in doubled layered case. I'm surprised I have never cracked a screen on any phone. It makes me think curved edges make screen more susceptible to cracking.
    05-08-2016 02:19 PM
  13. Almeuit's Avatar
    Will there ever be a good glass protective screen or is the curved edge just impossible to work with? I've seen some cases that entirely cover the curves. I'm clumsy so that it what I would need. Seldom go a month without dropping my old note 3 but not the slightest damage. Partially luck. Partially tougher (imo) phone in doubled layered case. I'm surprised I have never cracked a screen on any phone. It makes me think curved edges make screen more susceptible to cracking.
    It is. It's a weak point since it's bent there. These phones aren't built for tons of drops and meant to be indestructible. Glass it glass. That doesn't change. If people are worried they should take precautions.. Especially if they know they're clumsy. I got a case and I'm not very clumsy but I'd rather a case than one time of being human and dropping it which casues it to shatter.
    05-08-2016 02:21 PM
  14. recDNA's Avatar
    It is. It's a weak point since it's bent there. These phones aren't built for tons of drops and meant to be indestructible. Glass it glass. That doesn't change.
    I hope the era of flexible screens isn't after I'm too dead to enjoy it.
    reyno626, paulw3 and crystinonfire like this.
    05-08-2016 02:22 PM
  15. PJRed2008's Avatar
    The glass cracks for a reason: drop, bend or strike, usually.
    You make a definitive statement, then qualify it. Glass under stress may indeed shatter "by itself", the windshields on late model Subarus are an excellent example. Subaru has taken ownership of a design flaw in the glass/installation that causes spontaneous cracks to occur in specific locations. The same could be true of a phone if the screen is under stress, either from a design flaw or installation caused by the case itself.

    That being said, planning a class action suit is silly, to say the least.
    05-08-2016 02:44 PM
  16. Andyvalver's Avatar
    When I first got my Sony Xperia z2 Ithe screen randomly broke in my pocket after about 2 weeks. I pulled it out my pocket and to my horror it looked like a spider Web. I was just lounging around at home. Don't know why it broke but I hope it doesn't happen to my new phone.

    Posted via S7 edge ๐Ÿ˜
    05-08-2016 03:39 PM
  17. blessedred's Avatar
    I agree. Flexible displays need to come sooner.
    tardus likes this.
    05-08-2016 03:39 PM
  18. ded1945's Avatar
    The Subaru case was traced to a windshield glass heater that was causing a thermal stress and then cracking. Hence my point, glass seldom cracks for "nothing".
    05-08-2016 04:18 PM
  19. bigslam123's Avatar
    I just dropped mine yesterday, onto the concrete floor in my shed. No cracks, or scratches. I have a Spigen TPU case on it, but that's it.

    Posted via the Android Central App
    05-08-2016 05:04 PM
  20. jeetu4444's Avatar
    I had no tempered glass but thin plastic mee phone case the phone fell hard on concrete the cover cracked and a piece came off and it was lying on its screen and my wife walked over it...I thought I am sure my phone screen is cracked...
    To my luck nothing happened still brand new ... ๐Ÿ˜Š

    Posted via my Awesome Lumia 950 , Beautiful S7 Edge Gold or Surface pro 4
    05-08-2016 05:33 PM
  21. flintlock's Avatar
    I know what the OP means. He's seen vids of people abusing these phones and the phone survives. It doesn't seem right when an easier drop happens to your phone and it breaks. It's just very unpredictable what happens, just like a car wreck. OP I feel your pain.

    I wonder if the insurance is even worth it, the deductible is as high as the repair bill.
    05-08-2016 05:50 PM
  22. t11rmh's Avatar
    I know what the OP means. He's seen vids of people abusing these phones and the phone survives. It doesn't seem right when an easier drop happens to your phone and it breaks. It's just very unpredictable what happens, just like a car wreck. OP I feel your pain.

    I wonder if the insurance is even worth it, the deductible is as high as the repair bill.
    Depends on how it lands and what it lands on. This is not a cause for suing Samsung. Just needs to take better care of his phone.

    Posted via the Android Central App via a kicking Gold Galaxy S7 Edge.
    05-08-2016 06:36 PM
  23. Mst99's Avatar
    I was running my s6 naked. Phone slipped out of my hand getting out of my truck and I just barely saved it from dropping. I shattered an old HTC that way. My UAG case is back on the S6. I'm glad I didn't find out if it would of survived or not....
    05-08-2016 07:50 PM
  24. chanchan05's Avatar
    I know what the OP means. He's seen vids of people abusing these phones and the phone survives. It doesn't seem right when an easier drop happens to your phone and it breaks. It's just very unpredictable what happens, just like a car wreck. OP I feel your pain.

    I wonder if the insurance is even worth it, the deductible is as high as the repair bill.
    The videos show the phone falling on a FLAT surface. That means the impact is relatively distributed over a large area. However if the phone drops on something uneven, the impact is concentrated on a single point, or several small points, giving enough pressure to shatter the screen. Same principle as to why trying to stand on a nail would puncture a foot, but a bed of nails won't even draw blood.
    05-08-2016 08:43 PM
  25. jlczl's Avatar
    I know what the OP means. He's seen vids of people abusing these phones and the phone survives. It doesn't seem right when an easier drop happens to your phone and it breaks. It's just very unpredictable what happens, just like a car wreck. OP I feel your pain.

    I wonder if the insurance is even worth it, the deductible is as high as the repair bill.
    Exactly this. My son has dropped his GS7 Edge multiple times and not a scratch. I dropped mine once and it shattered. $175 deductible. Ouch. Got my replacement but I'm fairly certain I'll be canceling the insurance.
    05-08-2016 10:00 PM
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