08-22-2018 07:01 AM
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  1. RedRyan1138's Avatar
    I only have my phone about a month and this just happened to me today. Is there anyway it can be fixed without sending phone away to be repaired? It's a pretty huge error to allow something like this to occur. Is there any advice from Samsung on this issue?
    08-08-2016 06:03 AM
  2. topsy1's Avatar
    Spoke to a Samsung rep this morning. This is apparently a hardware fault with a particular graphics/display component. Early revision devices are probably more susceptible. The only solution is to have the unit repaired.

    Sorry, but these annoyances happen in life from time to time I guess.
    08-08-2016 10:38 AM
  3. Recluse82's Avatar
    Spoke to a Samsung rep this morning. This is apparently a hardware fault with a particular graphics/display component. Early revision devices are probably more susceptible. The only solution is to have the unit repaired.

    Sorry, but these annoyances happen in life from time to time I guess.
    Guys,

    I just took my phone to support centre to cambridge, the display was replaced completely new one, it took about an hour my phone was ready to pick up. Very nice service expereience in UK.

    But you cannot do amything with the lines, display problem, should be changed immediately
    08-08-2016 04:05 PM
  4. Recluse82's Avatar
    I only have my phone about a month and this just happened to me today. Is there anyway it can be fixed without sending phone away to be repaired? It's a pretty huge error to allow something like this to occur. Is there any advice from Samsung on this issue?
    no, display change, nothing else
    08-08-2016 04:08 PM
  5. topsy1's Avatar
    It's going to take a week for mine. They are "waiting for a part"... grrrr..
    08-09-2016 06:55 AM
  6. MrsCP1025's Avatar
    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you
    Go to your brightness setting. Slide the bar to the left as thought you are blacking out your screen. It should slide completely to the right on it's own. It shoukd the reset and the "mini blinds" should disappear. It did for mine.
    08-10-2016 08:46 AM
  7. Sharkbz12345's Avatar
    Really disappointed with s7 edge. Just bought the phone for 2 days the problem occur. When I adjust the brightness the thickness of this line change as well :-(
    08-10-2016 10:48 AM
  8. Aaron Dieffenbacher's Avatar
    Update.
    Last night they went away. I didn't even notice at first..
    But my screen flickers rarely, slightly.
    I'm scared they'll come back.
    08-14-2016 03:25 PM
  9. Guillermo Osterrieth's Avatar
    How did you get them to disappear?
    08-14-2016 07:05 PM
  10. raisa23's Avatar
    I thought I was the only one facing this problem!! I bought my phone on July 28th! It was all good till I found 4 grey stripes with white stripes in the middle with the same proportion yesterday evening while talking to a friend on Skype! (I never dropped my phone from the hand) At first I thought it was just a temporary problem or network problem! But I was shocked when I disconnected the line! it was still there!....I never could expect this thing from a leading brand like Samsung. Come on, this is the most hyped phone from Samsung till now, how could Samsung ignore such a huge problem? I chose Samsung over iPhone just because I saw a lot of good reviews about this phone. White n grey stripes? Seriously? It's really irritating! I feel like throwing it right now! I tried to fix it but it didn't go rather it got worse. At first taking the brightness to the highest level made those lines disappear but now it is still on the screen when um doing so. It's just not going. It's really heartbreaking because I was so much excited about this phone. I can't find any way how to fix it. Even I did 'Reset' my phone and kept my phone turned off for hours to fix this. But it's still there. If this thing doesn't go away, this would be my last purchase from Samsung and I will never ever suggest anybody to buy any Samsung phone. It's a huge waste of money.Attachment 235166Attachment 235166Attachment 235166
    08-14-2016 10:03 PM
  11. npharrison's Avatar
    4 translucent lines have just appeared on my phone in the last half hour. I bought my phone as part of the samsung upgrade programme, and bought mine on 17th May, so they have all my details etc. It's annoying, but sh*t happens. I'm now #18 in the queue to talk to support to see what they have to say about it. I'll edit this post if possible to let everyone know what happens.

    UPDATE
    Contacted Samsung Shop, didn't even ask to see screenshot and has booked it in for free courier collection tomorrow, to be taken to service station for repair. Right at the end I asked if he'd seen it before, and surprise, surprise, not the first time this happened. Such a shame. I'm really loving this phone. I took some superb photos on holiday, and am enjoying very little lag with it. So fingers crossed with the repair. I'm hurriedly trying to sort out a back up phone to use till it returns, plus backing up all the data off the 7 Edge, and then I've got to package it all up. Long night ahead :-(
    08-15-2016 05:47 AM
  12. Arjunrk97's Avatar
    Hi all,

    so I have been desperately trying to look EVERYWHERE on the internet about my problem and I have had zero luck, so hopefully someone on here can lead me in the right direction.

    At the more towards end of April I bought a Galaxy S7 Edge, I was really excited about it sense I have been an avid iPhone user and I wasn't happy at all w/ my iPhone 6 Plus. (I digress) Everything was working perfectly... until about 2 weeks ago.

    As I was using my Facebook app, my phone froze for only 3 seconds (first time the phone even froze at all on me) and then right after that I saw I had these thick, dark, 'translucent' lines across my phone screen and it only works when I have the phone turned on full brightness and they only show up when I'm trying to change the brightness setting.

    Side note: I HATE having my phone on full brightness (O_O like holy shet I'm blind yo).

    I thought it was odd so I rebooted the phone, and they were still there, I started to panic a bit as it was a new phone but I was way past the 15 return policy.

    So basically my question is: Has anyone else had this problem? If so what did you have to do? Where you able to fix it yourself or did you have to take it in to your mobile phone carrier's store? Or did you have to talk to Samsung?

    ANY info would be greatly appreciated!!

    Thank you
    Same problem with my phone as i was using the phone camera.
    08-15-2016 01:35 PM
  13. topsy1's Avatar
    This is a hardware issue. The lines may initially come and go but will eventually persist at some point. Best to get the phone repaired and be done with it.
    08-16-2016 06:58 AM
  14. ggrr8t's Avatar
    Today I went into VZ to look at the 7 edge. I saw the screen had these pink splotches and VERTICAL lines all over the display no matter what I looked at on it. The sales agent there knew nothing about it. She told me that it was part of the display...no it's not. After googling this it seems to be an issue. It is almost like a CRT tube picture that needs to be degaussed. If I thought while I was there I would have tried a magnet across the display to see if it goes away.

    Copy and pasted from Yahoo Issue: Screen color tint

    It’s not unusual to get a display where the color isn’t entirely uniform. Most people won’t really notice if the bottom of the screen is slightly darker, but sometimes areas of the display can exhibit a color tint in pink, yellow, or green. It may be most noticeable when the background is white or gray.

    Workaround:

    You could always try an app like Screen Equalizer to try and mask it.
    Solution:

    There’s really only one solution and that’s to get a replacement handset. You’ll need to contact Samsung, your carrier, or your retailer.
    08-16-2016 01:24 PM
  15. Bjc36's Avatar
    Mine just did this today. This is not on. The phone is only 8 weeks old.
    08-21-2016 07:21 AM
  16. mdcool's Avatar
    Wow this thread is very eye opening. I pray I don't have this problem when mine comes in.
    08-22-2016 10:20 PM
  17. Josh Williams6's Avatar
    And the interesting thing is that the lines are not captured by a screen shot, hope all of you can confirm.

    The screen shot is clean
    The reason behind the screen shot being clean would be the phone takes the screen shot before it gets filtered through the brightness software in your phone. Not a phone tech so not 100% on that but I know im on the right track lol
    08-27-2016 11:46 PM
  18. MisterMathew's Avatar
    I'm so glad I found this post, I'm having the exact same problem which started several weeks ago. Do the lines get wider as your adjust the brightness as though it's adjusting quadrants of your screen instead of the whole thing at once? I have 3 lines which are evenly spaced effectively quartering my screen. I can still see everything in the lines, it's just as though those areas stayed at a lower brightness level. Interestingly enough, it happened while I was chatting on Facebook messenger with the same freezing.
    Im also having this problem with my phone. But it seems most of us experience this while using a facebook. I will bring this tomorrow in Samsung Store and hopefully they can accommodate me for this. My worry is that I bought my phone in Samsung SG and I reside at Philippines, can this still be covered by a warranty?.. hrrrr...
    08-29-2016 11:15 AM
  19. Alesia McBrayer's Avatar
    And the interesting thing is that the lines are not captured by a screen shot, hope all of you can confirm.

    The screen shot is clean
    Mine just started today and my camera caught it. But I don't know how to post it here
    08-29-2016 11:43 AM
  20. Gamma56's Avatar
    2nd Sept 2016, this is my 4th Samsung S7 Edge, since 21st March.
    1st Camera wouldn't work, 2nd screen cracked (not dropped) and was in a fully protected case, 3rd screen cracked (was dropped) in different fully protected case, now 4th one has started with these lines (not dropped).
    Not visible on full brightness, with auto selected. So glad I took out insurance as it looks like I'll soon be on my 5th!
    09-02-2016 07:08 PM
  21. steviegsx's Avatar
    I had the same problem, I had switched settings to always on display so I could see the time. A month or so later I had the strips appear. I turned off the always on display and a couple of days later the strips have disappeared. Been fine now for the last week or so.
    09-03-2016 06:31 AM
  22. Timothy Jayasingh's Avatar
    For the past 2 days I also had the similar issue, I removed the check mark in the brightness and I made it to full bright and the issue got resolved l, I feel there is an issue in the sensor, if there is a OS update I guess this issue might be resolved, on the other hand I am planning to do factory reset and will update you guys.
    09-04-2016 02:24 AM
  23. SamsungFun's Avatar
    Just let the s7 edge drain out the battery and shut off itself for 12 hrs
    Then plug in the usb charger and let it charge for 12 hr then see if the problem go away. I have the same problem
    My problem is gone and the only thing i can remember is dropping the phone couple times and the drain battery by accident
    09-07-2016 06:23 PM
  24. DangerPainter's Avatar
    Hey, It would seem the only real solution to this issue is a hardware replacement.... but if you want a quick, easy solution then set the brightness to full and on auto to get rid of the lines and then download the Twilight app from google play. Install the app and then maximize the screen dim. this will give you a normal looking screen without the lines and without the screen competing with the sun for the brightness of the year award......
    09-08-2016 05:23 PM
  25. HW79's Avatar
    Thank you sir DangerPainter.
    Twilight App solved the problem until I send it back for a replacement.
    09-08-2016 06:42 PM
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