1. TomorrowWeLive's Avatar
    Here's the issue: I'll watch a video and at some point the video will freeze and I'll get the buffering circle. A bit later it'll buffer a second time. Then the screen will go black but the audio will keep playing. Eventually the video will stop altogether. On older versions of the app this problem manifests as "there was a problem playing your video. Tap to try again"

    This happens on virtually every video, rendering the app unusable.

    Things I have tried:

    • Restarting
    • Wiping partition
    • Uninstalling/reinstalling updates
    • Deleting watch/search history
    • Deleting app cache/data
    • Removing Google account
    • Fiddling around with wifi/mobile connection settings

    If anyone has experienced a similar issue/ found a fix, I'd love know!
    09-24-2017 02:13 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you uninstall updates and leave it on the factory version, does the problem still happen?
    09-24-2017 08:44 PM
  3. TomorrowWeLive's Avatar
    I get a similar problem, instead of buffering I get "There was a problem playing your video. Touch to retry", every few minutes.
    09-25-2017 05:17 AM

Similar Threads

  1. Considering remvoing my screen protector
    By JoshDunc in forum Samsung Galaxy Note 8
    Replies: 89
    Last Post: 01-19-2018, 10:31 AM
  2. What is causing full screen pop up ads in apps?
    By Burton773 in forum Ask a Question
    Replies: 3
    Last Post: 11-10-2017, 08:12 AM
  3. Previous Samsung feature, playing music across multiple devices
    By boudicca00 in forum Samsung Galaxy Note 8
    Replies: 3
    Last Post: 09-28-2017, 03:56 AM
  4. Good app for ad blocking in Samsung Browser
    By notefreak in forum Samsung Galaxy Note 8
    Replies: 30
    Last Post: 09-26-2017, 08:44 PM