09-15-2017 09:16 PM
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  1. EHauber's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    05-05-2016 02:54 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does it cut out when you're using a wired or Bluetooth headset as well?
    05-05-2016 03:11 PM
  3. karl barton's Avatar
    I my s7 edge audio cuts out while playing videos or music on the device I have to restart the device to try and get it working again
    05-06-2016 02:15 AM
  4. Bobbycrook's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    Exactly the same problem on my Samsung s7 edge! Been fine, now when watching youtube videos, sound fades out after about 20 seconds then comes back. Also happens when playing games etc and watching camera videos too. If headphones are plugged in, I have no issues. I have factory reset, clearEd partition cache, turned Google "OK now" off and makes no difference. As mentioned had no problems before.

    Also forgot to mention, clicked on videos from go pro website and can stream them without any audio issues so I'm not an expert but it's when using apps, games, camera, youtube etc???
    05-07-2016 03:06 AM
  5. Z852s's Avatar
    Exactly the same problem on my Samsung s7 edge! Been fine, now when watching youtube videos, sound fades out after about 20 seconds then comes back. Also happens when playing games etc and watching camera videos too. If headphones are plugged in, I have no issues. I have factory reset, clearEd partition cache, turned Google "OK now" off and makes no difference. As mentioned had no problems before.
    I have the same problems on my S7. Anyone find any info on this?
    05-14-2016 02:11 PM
  6. deane28's Avatar
    I have the same issue with Samsung S6 Active. Audio cuts out on some videos I upload to Twitter. Plays fine in my gallery folder.
    05-17-2016 12:49 AM
  7. B. Diddy's Avatar
    I have the same issue with Samsung S6 Active. Audio cuts out on some videos I upload to Twitter. Plays fine in my gallery folder.
    See response to your other thread here: http://forums.androidcentral.com/sam...ml#post5181241
    05-17-2016 02:18 PM
  8. jnegrin881's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    Yes

    Install the app "soundabout". Set media to speaker. It fixed the problem.
    05-30-2016 05:59 PM
  9. Dan TheMan86's Avatar
    Welcome to Android, where you have to download a 3rd party app to make your phone work like it did when new. lmao
    05-31-2016 08:30 AM
  10. Ben Perkins's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    Ok I think Ive fixed this problme first thing you need to do is enable developer options by going to settings>about device>software info then rapidly click on build number five times this will enable developer options in settings now to fix the audio problem go to settings>develoer options then you need to enable Prevent USB audio routing this should fix the problem of audio cutting out.

    BTW this is my first post to any website like this so hopfully it made sense and helped someone
    07-14-2016 08:40 AM
  11. Faye Green's Avatar
    Ok I think Ive fixed this problme first thing you need to do is enable developer options by going to settings>about device>software info then rapidly click on build number five times this will enable developer options in settings now to fix the audio problem go to settings>develoer options then you need to enable Prevent USB audio routing this should fix the problem of audio cutting out.

    BTW this is my first post to any website like this so hopfully it made sense and helped someone
    I had my Galaxy S7 for almost 5 months . Tried enable prevent USB audio routing and it still doesn't work.
    Viewing you tube, playing a game, listen to music from a iheart radio, pandora or music i have downloaded from itunes with or without headphones, sending or receiving text.
    Frustrating, very frustrating.
    I don't want to send my S7 out for repairs or replace with another one, it is pricey.
    07-14-2016 05:18 PM
  12. tjs293's Avatar
    Not sure if this will help everybody out, but try changing the state of power saving mode. Some people are having luck when turning off PSM, but I was able to get sound back when I turned it on.
    07-30-2016 03:54 PM
  13. Stuart Law's Avatar
    Not sure if this will help everybody out, but try changing the state of power saving mode. Some people are having luck when turning off PSM, but I was able to get sound back when I turned it on.
    Tried all the above suggestions and it still happens. I took the phone into a Samsung store and they put it in safe mode to ensure it wasn't an app conflict, ofcourse it worked perfectly for them so they said they couldn't help. Desperately looking for a solution
    09-21-2016 12:44 PM
  14. nyplaya610's Avatar
    Anyone find a solution for this? I am experiencing the same issue and its actually gotten worse. Before the sound would cut out after a minute or so, now its a few seconds. I even did a factory reset and didnt install any applications on it to see if it would help, still nothing.
    09-29-2016 07:38 AM
  15. nyplaya610's Avatar
    I contacted T-mobile and they are going to send me a new device as nothing has fixed the issue.
    10-05-2016 01:31 PM
  16. Imajackastro's Avatar
    Yeah this is ridiculous. After scouring the net I can't fix this stupid problem. It's obviously a software problem, since factory resets don't do anything to fix the problem. How has this not been addressed yet?! Has anyone found an actual fix yet.
    10-07-2016 09:48 AM
  17. Mark Shellhamer's Avatar
    Yes

    Install the app "soundabout". Set media to speaker. It fixed the problem.
    Hey I tried that and it actually works great thank you!!
    10-09-2016 07:20 PM
  18. Pipercollins's Avatar
    I have a 2 month old G7 Active with this same issue. I've tried the fixes mentioned here to no avail. Hit and miss at best, still a chronic thing.

    I think it's a conflict of some kind with Google Play Music. What I have figured out is that if I go to GPM to test things and play a tune from my MP3 library, everything works fine, and usually I can go back to FB or YouTube and then I can run the audio I was trying to play to begin with.

    It still crops up as a chronic issue though. But this is an effective work around...each time I want to play app audio...
    10-12-2016 08:26 AM
  19. Mikaelp's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    I fixed it by downloading SoundAbout and turning Media to Aux Digital (HDMI)
    Hopefully this helps!
    10-18-2016 03:00 AM
  20. MightyMac1964's Avatar
    SoundAbout did not cure the issue on my S7 Edge. It worked for a while, just as a restart did, but I'm back with the same problem.

    Frigging irritating to no end.
    10-30-2016 06:52 PM
  21. MightyMac1964's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.

    I saw this post from someone and it fixed the sound problem. Well for now I guess... we will see if this is a permanent fix.

    Ok I think Ive fixed this problme first thing you need to do is enable developer options by going to settings>about device>software info then rapidly click on build number five times this will enable developer options in settings now to fix the audio problem go to settings>develoer options then you need to enable Prevent USB audio routing this should fix the problem of audio cutting out.
    10-30-2016 07:04 PM
  22. MightyMac1964's Avatar
    If the problem comes back after installing SoundAbout, I saw this post and it fixed my phones sound problem.

    ** Ok I think Ive fixed this problme first thing you need to do is enable developer options by going to settings>about device>software info then rapidly click on build number five times this will enable developer options in settings now to fix the audio problem go to settings>develoer options then you need to enable Prevent USB audio routing this should fix the problem of audio cutting out.
    10-30-2016 07:05 PM
  23. MightyMac1964's Avatar
    I went to ATT Tech Supp office in Houston. They uninstalled all Apps that didn't come with the phone. All my sound was restored.

    They suggested installing one App at a time, check sound, and then go to the next App for install. Also make sure that the App is the most recent updated version. What I did first, though, was purchase SoundAbout from Samsung Play Store; I saw this App recommended by several others with the sound cutting out issue on their S7 Active and Edge phones.

    So far, I have re-installed most of the Apps without the sound cutting out problem return. But I'm not done. Tech guy said one App is bound to have either a virus or an embedded issue that creates the loss of sound problem. He did a full hardware check, including a sound test, and everything worked perfectly.

    I can say that with the re-install of Apps, all the Social Media ones I use did not impact sound (FB, LinkedIn, Instagram are the ones I use). Just passing alone what I learned today. Good luck.
    11-02-2016 05:45 PM
  24. 1237weakley's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    Fixed. Go to Bluetooth and unpaired any saved devices. Fixes instantly
    mlhifi likes this.
    11-04-2016 02:16 AM
  25. LimitedOG's Avatar
    I have a 2 month old G7 Active with this same issue. I've tried the fixes mentioned here to no avail. Hit and miss at best, still a chronic thing.

    I think it's a conflict of some kind with Google Play Music. What I have figured out is that if I go to GPM to test things and play a tune from my MP3 library, everything works fine, and usually I can go back to FB or YouTube and then I can run the audio I was trying to play to begin with.

    It still crops up as a chronic issue though. But this is an effective work around...each time I want to play app audio...
    I just disabled Google Play Music, and it instantly resolved the issue. Don't need to download anything or mess with developer options. Thank you for the lead with the Play Music!

    Never mind... problem is still there. The sound just cuts out randomly now. Maybe worse than ever. What a joke Samsung and Android are these days. Super lame!
    11-20-2016 06:37 PM
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