Verizon Galaxy S8 Verizon Visual Voicemail

[Zorrak]

Every time I play a message then put the phone to my ear, when the screen goes black the message pauses. What would make this happen? Do I have a setting not set right?

 

[Mike1117]

I have the same problem. Hope someone has a solution

 

[Rumline]

Mine started doing that since the Nougat update on my S6 Edge. Haven't been able to figure anything out yet. Other than the fact that it's super annoying.

 

[Mike1117]

Mine started doing that since the Nougat update on my S6 Edge. Haven't been able to figure anything out yet. Other than the fact that it's super annoying.

Yes, I had the same problem on my S6 edge as well. If possible I just use speaker phone to listen to the message but that is not always practical.

 

[cedjunior]

Not having that issue here.

 

[glock115]

I have the same problem too.

 

[Misterb]

Suppose until they release an update to the app to fix it, we'll need to use speakerphone or a Bluetooth headset to listen to messages

 

[Almeuit]

I haven't had that issue yet. Maybe try clearing data on the voicemail app ?

 

[cocob89]

Same issue. Had the issue on my S7E and now on my S8+

 

[Zorrak]

Found some more info out in this thread.

https://community.verizonwireless.com/thread/914794?start=90&tstart=0

Seems like turning off certain Samsung Pay options is a temporary fix. Use Favorite Cards and/or Manage Favorite Cards.
Hopefully Verizon and Samsung figure something out.

I have no favorite cards and all the "Use Favorite Cards" selections off and so far Voicemail is working

 

[llamee]

Found some more info out in this thread.

https://community.verizonwireless.com/thread/914794?start=90&tstart=0

Seems like turning off certain Samsung Pay options is a temporary fix. Use Favorite Cards and/or Manage Favorite Cards.
Hopefully Verizon and Samsung figure something out.

I have no favorite cards and all the "Use Favorite Cards" selections off and so far Voicemail is working

Turned off the favorite card on the home screen option in Samsung Pay and that fixed it. Thank you!

 

[THEPRFCT10]

Turned off the favorite card on the home screen option in Samsung Pay and that fixed it. Thank you!

Same here. Turned off favorite cards and it worked. How bizarre.

 

[dabaum]

I have the same issue with mine and I changed the Samsung Pay settings but it still stops playing when the screen goes off due to the proximity sensor. However, this is a non issue for me due to the fact that I can't stand talking on a phone holding it to my face. I always use a Bluetooth device or speaker phone if I have too. I just decided to add my phone to the pot as a test subject for y'all. Hope they get a fix out soon.

 

[i-see-you]

For those that attempt to disable a specific setting and it fails, just disable ALL favorite card settings and its fixed. For my S8+ I had to disable ALL samsung favorite card settings for it to finally work.

 

[jft456]

Turning all the cards off didn't work for me, so I reset the app instead and that worked? yay

 

[trucksmoveamerica#AC]

For those that attempt to disable a specific setting and it fails, just disable ALL favorite card settings and its fixed. For my S8+ I had to disable ALL samsung favorite card settings for it to finally work.

This worked for me

 

[Zorrak]

So far it looks like the new updates to samsung pay fixed it. I turned my favorite cards back on and VVM is working