1. Android Central Question's Avatar
    Hi

    I downloaded a PDF although it looks like may be a virus. Since then my Galaxy S8 has went weird.

    Very sluggish. Most apps take much longer than normal.
    The My Files folder has nothing in it.
    And I cannot power off or restart the phone. It just goes to a white screen and the only way to get rid of it is Volume Down and Power together. Help Please!!!

    Thanks
    10-25-2017 02:58 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Force a shutdown like you've been doing by pressing and holding Power and Vol Down for about 15-20 seconds. Then boot into Safe Mode: https://support.t-mobile.com/docs/DOC-34283. Do the problems still happen?
    10-26-2017 02:27 AM

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