02-28-2017 07:25 AM
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  1. ZRsDad's Avatar
    At 5:45 CDT, I received a notification of an AT&T software update (36.58 MB). I was on wi-fi, and the message said I needed to stay within wi-fi range. Performed update... "Optimizing 152 applications". Now, Android version is still 4.0.4, Kernel version is 3.0.8, Build number is IMM76D.UCMB4.

    When I realized that it wasn't Jelly Bean, I synced via Kies to see how it showed phone status. Kies says "Your device's current firmware version is not supported to update firmware via Kies." It shows that I AM connected, but now something's out of sync. (And I can't even tell what the OTA update was.)

    Anyone else?
    03-16-2013 06:54 AM
  2. Vodkajcl's Avatar
    Same thing happened to me this morning. I was hoping it was the Jelly Bean update, but instead it seem like its an update to block the update. WTF?
    03-16-2013 08:29 AM
  3. Jeremy Madden's Avatar
    I had the same issue. I'm hoping that this is a precursor to the Jelly Bean update, but at this point who knows. They don't release information about the updates, I think they want to keep it a surprise.
    03-16-2013 09:46 AM
  4. netnative's Avatar
    At 5:45 CDT, I received a notification of an AT&T software update (36.58 MB). I was on wi-fi, and the message said I needed to stay within wi-fi range. Performed update... "Optimizing 152 applications". Now, Android version is still 4.0.4, Kernel version is 3.0.8, Build number is IMM76D.UCMB4.

    When I realized that it wasn't Jelly Bean, I synced via Kies to see how it showed phone status. Kies says "Your device's current firmware version is not supported to update firmware via Kies." It shows that I AM connected, but now something's out of sync. (And I can't even tell what the OTA update was.)

    Anyone else?
    I had the same problem. Please see below a cut and paste of a chat with Samsung technical support.

    Samantha : I am sorry, we are unable to match your Baseband verison with current version. Your device is displaying different version.
    Samantha : I am sorry, the version which is displaying on the device is not available/updated in our website. As the update has been pushed by AT&T, please contact them regarding the issue.
    This is what AT&T technical support had to say:

    Shannon Taylor: I am sorry, ecustomer, but we have no information about Kies at all.
    Shannon Taylor: This is 100% designed and supported by Samsung.
    Shannon Taylor: We have no information about it in any way at all.
    03-16-2013 01:23 PM
  5. SeattleAD's Avatar
    So what in the world does it mean when At&T doesn't know and Samsung doesn't know. This is absurd.
    03-16-2013 07:05 PM
  6. Xingularity's Avatar
    It means that your phone is ahead of the current version of Kies. When Kies gets updated, the firmware version message will change.
    03-16-2013 07:27 PM
  7. Chucky1's Avatar
    At 5:45 CDT, I received a notification of an AT&T software update (36.58 MB). I was on wi-fi, and the message said I needed to stay within wi-fi range. Performed update... "Optimizing 152 applications". Now, Android version is still 4.0.4, Kernel version is 3.0.8, Build number is IMM76D.UCMB4.

    When I realized that it wasn't Jelly Bean, I synced via Kies to see how it showed phone status. Kies says "Your device's current firmware version is not supported to update firmware via Kies." It shows that I AM connected, but now something's out of sync. (And I can't even tell what the OTA update was.)

    Anyone else?
    Same thing here for the past 2 days. I figured my Note being rooted was causing the update to fail.
    03-17-2013 04:35 PM
  8. btswein's Avatar
    Has anyone tried updating Kies manually in the app? Curious to see a change log for this update.
    03-17-2013 11:48 PM
  9. Alerwisher's Avatar
    Tried uninstalling/reinstall Kies. Didnt work. reset phone didnt work. the issue is with Kies on their end.
    03-19-2013 03:13 PM
  10. ZRsDad's Avatar
    Withdrawn.
    03-20-2013 04:27 AM
  11. Loren's Avatar
    Tried uninstalling/reinstall Kies. Didnt work. reset phone didnt work. the issue is with Kies on their end.
    I just let Kies re-install the device driver and Kies works fine again.
    03-25-2013 12:48 PM
  12. Alerwisher's Avatar
    i Did the same thing it still doesn't work. any one else resolve the issue?
    03-27-2013 08:04 PM
  13. Sweet Pikake's Avatar
    i Did the same thing it still doesn't work. any one else resolve the issue?
    I uninstalled kies, reinstall, updated to latest software. Still does not work. Any other suggestion.



    Sent from my SAMSUNG-SGH-I717 using Android Central Forums
    03-27-2013 08:19 PM
  14. btswein's Avatar
    You don't need Kies for the modem update..

    http://www.att.com/esupport/article....id=RdNAewPyiLk
    03-27-2013 08:24 PM
  15. Sweet Pikake's Avatar
    dumb question what did the update addressed

    Sent from my SAMSUNG-SGH-I717 using Android Central Forums
    03-27-2013 09:43 PM
  16. btswein's Avatar
    dumb question what did the update addressed

    Sent from my SAMSUNG-SGH-I717 using Android Central Forums
    See link above
    .
    03-27-2013 10:24 PM
  17. Sweet Pikake's Avatar
    Thanks, hopefully its the pre requisite for OTA upgrade to JB. If not GN3 should be on the horizon soon.
    03-27-2013 10:54 PM
  18. Alerwisher's Avatar
    the issue isnt an update issue. its the updates effect on the kies software. after the update kies doesnt recognize the firmware.
    03-28-2013 05:10 PM
  19. btswein's Avatar
    the issue isnt an update issue. its the updates effect on the kies software. after the update kies doesnt recognize the firmware.
    Find that hard to believe the two are related. Are you using the OEM cable? It can make a difference. What OS are you running on your computer? Running as administrator? Reboot your computer/phone? Reinstall the Samsung DRIVER?
    03-28-2013 06:42 PM
  20. Sweet Pikake's Avatar
    Find that hard to believe the two are related. Are you using the OEM cable? It can make a difference. What OS are you running on your computer? Running as administrator? Reboot your computer/phone? Reinstall the Samsung DRIVER?
    I did all of the above n same result. Dell XPS17 Windows 7 Ultimate 64 bit 16g of ram kies still cannot recognize firmware


    Sent from my SAMSUNG-SGH-I717 using Android Central Forums
    03-28-2013 10:22 PM
  21. free willie's Avatar
    There is a new update to KIES it is now version 2.5.3.13033_7 and now the note works correctly now
    03-29-2013 12:59 PM
  22. ZRsDad's Avatar
    There is a new update to KIES it is now version 2.5.3.13033_7 and now the note works correctly now
    I did the update to 2.5.3.13033_7. Still doesn't work. This is flippin' ridiculous!
    03-29-2013 03:14 PM
  23. Alerwisher's Avatar
    did all of these. even spent an hour with samsung support trouble shooting.
    03-29-2013 04:00 PM
  24. Alerwisher's Avatar
    Kies Updated today and still have the same issue.
    04-23-2013 01:15 PM
  25. waynezo's Avatar
    I updated Kies to 2.5.3.13043_14 and now I get message "your devices current firmware version is not supported to update via kies"

    current firmware version : PDA:MB4/Phone:/MB4/CSC:MB4 (ATT)

    Does any body know what is going on? I uninstalled reinstalled kies once already
    04-24-2013 03:17 AM
45 12

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