Re: Nothing but problems with my T-Mobile Samsung Galaxy II and TMobile company
Here's my story. My Samsung Galaxy II cell phone is only 3 months old. I took care of my phone like it was a new born baby. The screen started falling of a week ago, which in turn is causing program problems. Well I thought "no big deal, T-Mobile will take care of it", WRONG!!! Even though it's a new phone, the damage is a factory defect, and I've been with T-Mobile for 8 years, they say I have to use my insurance and PAY $150.00 to get it replaced, STRIKE 1. So I thought, I have to quit doing that, "I'll call Samsung, they will certainly stand behind their product", WRONG!!!. After a half an hour on the phone with someone from India this is their solution. Send in the phone for 7-10 business days, with no replacement to use in the meantime, and they'll fix it. That's 2 weeks without a phone, STRIKE 2. So then I post this all on Facebook and guess who responds? T-Mobile. TForce they are called. What a joke. It should be called TFarce, not TForce. Well that was STRIKE 3.
The moral of the story is this... First NEVER EVER buy a Samsung device, and PLEASE check out the carrier you are going to use and of course don't use T-Mobile. They don't care about their customers at all.
:'( :-\