AT&T Online vs In store

[Katrina White1]

I'm looking to switch 2 lines from Sprint to AT&T. The price the in store rep quoted me is about $40 more than what 2 different chat agents quoted on different days. Any idea why?

The quotes were all for the same phones and plans incl. insurance.

If I bring the 2 chat transcripts in store, must they honor that?

Posted via the Android Central App

 

[Almeuit]

I'm looking to switch 2 lines from Sprint to AT&T. The price the in store rep quoted me is about $40 more than what 2 different chat agents quoted on different days. Any idea why?

The quotes were all for the same phones and plans incl. insurance.

If I bring the 2 chat transcripts in store, must they honor that?

Posted via the Android Central App

Did the chat agent include the activation fees? The store rep may have.

 

[Katrina White1]

Yes...15 per line.

Posted via the Android Central App

 

[thejesse]

Is the extra $40 a one time difference or monthly?

Posted via the Android Central App

 

[Katrina White1]

Is the extra $40 a one time difference or monthly?

Posted via the Android Central App

Good question...all the fees quoted were monthly and all included a 1 time activation (30 for 2 lines)so I'm inclined to say it's 40 difference monthly.

Do u think instore will honor the online quote? Or at least show me why there's the difference?

Posted via the Android Central App

 

[thejesse]

Good question...all the fees quoted were monthly and all included a 1 time activation (30 for 2 lines)so I'm inclined to say it's 40 difference monthly.

Do u think instore will honor the online quote? Or at least show me why there's the difference?

Posted via the Android Central App

It wouldn't hurt to take the transcript with you and ask about it.

Posted via the Android Central App

 

[thejesse]

Good question...all the fees quoted were monthly and all included a 1 time activation (30 for 2 lines)so I'm inclined to say it's 40 difference monthly.

Do u think instore will honor the online quote? Or at least show me why there's the difference?

Posted via the Android Central App

The reason I asked if it was one time or recurring, AT&T raised their activation fee beginning August first.

Posted via the Android Central App

 

[Katrina White1]

Ahhhh ok. I'd rather buy in store, especially since I'm switching carriers, but if I can get the same products for less online - online it is. Unless they honor the online price.

Switching carriers is 1 big headache...

Posted via the Android Central App

 

[mike568]

Ahhhh ok. I'd rather buy in store, especially since I'm switching carriers, but if I can get the same products for less online - online it is. Unless they honor the online price.

Switching carriers is 1 big headache...

Posted via the Android Central App

AT&T stores will not match att.com prices or promotions. Att.com offers in store pickup at corperate owned and operated stores.

Sent from my SAMSUNG-SM-G900A using Tapatalk

 

[UDPGuy]

Ahhhh ok. I'd rather buy in store, especially since I'm switching carriers, but if I can get the same products for less online - online it is. Unless they honor the online price.

Switching carriers is 1 big headache...

Posted via the Android Central App

One of them was probably wrong. Unless att has some special promo online, which I've never seen on the new plans, they are the same price in a corporate store and online. Can you write out what the online quoted you for?

Posted via Nexus 6 with unlimited international data via AT&T

 

[Katrina White1]

I found the issue. Online wasnt quoting the data plan. $40. Thanks for the replies ;-)

Posted via the Android Central App