25% Accessory Discount Changes

[jtstriker15]

Hi Everyone,

I am a Verizon Sales Rep and I wanted to give you a heads up on a big change with the 25% accessory discount that happened last week.

It is no longer applicable on Bluetooth speakers (i.e., Jambox, JBL Powerup and Micros, Logitech Mini Boombox), Most Smart Accessories (UP Band, Drone, Fitbit, Wireless Charging Pads excluding Fatboy Pillow, etc), Bose accessories and some others. You will be paying full retail for these products unless you do either the $49.99 or $79.99 accessory bundles, which would give you $10 off any accessory $50 or higher.

Items still available for the 25% accessory discount include cases, screen protectors, portable chargers, home/wall chargers, Bluetooth headsets (excluding Bose products)

This was dropped on us at one of our morning meetings two weeks ago. We weren't given any direct explanation as to why this was changing, but from what we were able to gather from management it has a lot to do with the cost of Apple products. If you'd like me to check on a particular product at work tomorrow let me know and I'll look it up.

This change mostly impacts high price accessories over $100, but items like the JBL Micro II Speaker is also excluded and they cost $59.99/$39.99.

The 25% discount was an awesome tool for customers to use on big ticket items. Big Jambox used to be $225 down from $300, but that is no longer the case.

I know that this will **** off a lot of our customers, which is certainly understandable and I don't blame you, but I just wanted to make you all aware of the change if you didn't already know about it.

 

[Eclipse2K]

Haha, everything that's still included isn't worth buying at Verizon. They don't carry high quality screen protectors and their cases are terrible. But then again Bose products such as the Bluetooth speaker were never included. The IE2M headphones were but that is probably gone now. Everything else I can probably order on Amazon with free shipping for cheaper.

Oh well. Guess I won't be taking advantage of that discount. LOL, thanks for the heads up.

Sent from my Samsung Galaxy Note II

 

[trucksmoveamerica#AC]

Verizon just keeps taking away. As one said you can usually buy the stuff cheaper elsewhere. I bought stuff thru Verizon because of the discount, now I will shop elsewhere. That discount basically made Verizon prices close to what you can buy elsewhere. They took early upgrades away, I have upgraded 3 lines since then and none of them thru Verizon. Now that we can't upgrade early might as well get the lower prices at Wal-Mart, Amazon and so on. Verizon sales people are the ones that will suffer from this greed from Verizon.

Sent from my SCH-I605 using Tapatalk 2

 

[Andy847]

The explanation is corporate greed. As someone else said Verizon just keeps taking away. They are slowly but surely making me look into other carriers and options. They might be dependable as for service, but keep p***ing off their customers, we'll look for other options. They just keep chipping away at everything but the price of my bill.


Sent from my GT-N8013 using Android Central Forums

 

[dpham00]

The explanation is corporate greed. As someone else said Verizon just keeps taking away. They are slowly but surely making me look into other carriers and options. They might be dependable as for service, but keep p***ing off their customers, we'll look for other options. They just keep chipping away at everything but the price of my bill.


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My bill did go down when I moved from the 2gb to 300mb plan on my wife's line

Sent from my Verizon Samsung Galaxy Note II

 

[jtstriker15]

To a certain extent I can understand them taking away the full 25% off items like the Big Jambox. That was a $75 discount, but I question why we couldn't give $25 off the item (dollar per percent discount) or do like we used to do and give $20. At least make it competitive with Amazon who has the Big Jambox at $275 last I checked.

You don't have to tell me about your frustration. I understand where you're coming from and I hear about it everyday at work whether it be about $30 upgrade fees, 2 years to upgrade, no early upgrades, no unlimited, 25% discount on limited items, etc.

It's just like any other customer service business though. Those who make these rules/policies really don't have any idea how they'll impact the customer base and they don't have to explain it to them either.

 

[Eclipse2K]

To a certain extent I can understand them taking away the full 25% off items like the Big Jambox. That was a $75 discount, but I question why we couldn't give $25 off the item (dollar per percent discount) or do like we used to do and give $20. At least make it competitive with Amazon who has the Big Jambox at $275 last I checked.

You don't have to tell me about your frustration. I understand where you're coming from and I hear about it everyday at work whether it be about $30 upgrade fees, 2 years to upgrade, no early upgrades, no unlimited, 25% discount on limited items, etc.

It's just like any other customer service business though. Those who make these rules/policies really don't have any idea how they'll impact the customer base and they don't have to explain it to them either.

I think they do know how it impacts the customer but its all about the bottom line. That's fine though. I have Verizon for superior cellular service. I have no reason to enter a storefront unless I'm upgrading my phone and rarely buy accessories from their stores. I do always see people walk into Verizon for support in their device which I find hysterical but than again I know as much if not more than tech support so I can get away with it.

Sent from my Samsung Galaxy Note II