5g Wifi not showing in my android phone

[Android Central Question]

I have Samsung note 9 phone. It is compatible for 5g wifi network.

I had 60mbps wifi plan on 2.4ghz router.

I decided to upgrade my plan from 60mbps to 100mbps plan, so i needed 5ghz router. The technicians of wifi providing service team came and installed 5ghz router and setup all the details. So as soon as they setup everything i got Usama and Usama5G on my phone which is my wifi name. So i connected to Usama5G to check whether i am getting full speed. Then i checked speed 2 times and then restarted my router. So after restarting the router i can't see Usama5G anymore in my phone. But it is still showing in those technicians phones. We did everything. Restarted my phone 3 times. Reset the router 2 times. But still Usama5G is not showing anymore on my phone.

Please help me someone. What should i do now?

 

[mustang7757]

Make sure after reset of the router it's not the default name .

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[B. Diddy]

Welcome to Android Central! What's the brand/model of the router? What 802.11 wi-fi protocol is it set to -- 802.11n, 802.11ac, or something else?