6.0 Marshmallow: Contacts are not being recognized in calls log and incoming calls

[Ryaan Johnson]

Hi all,

We've upgraded successfully our two US Moto X Pure Edition devices to Marshmallow yesterday. After upgrade completed, the numbers of calling contact are not being recognized anymore, although these contact exists and saved in android's Contact app, and backed up in Gmail accounts.
Also, all incoming and outgoing calls in the call log are not recognized, although they were recognized before the upgrade.

This is very critical for us, since one of the phones is used as a business phone and it's crucial for us to know who's calling.

Any ideas how to fix this?

Posted via the Android Central App

What apps are u running.. I found cm security was causing me issues throughout all of mm

Posted via the Android Central App

 

[Coresh]

I don't use Clean Master. It just unnecessary overloads the cpu and ram.

Posted via the Android Central App

 

[Laura Knotek]

Re: Contacts are not being recognized in calls log and incoming calls, after upgrading to Marshmallo

I'm curious if this is a Motorola-specific issue.

Posted via the Android Central App on the Moto X Pure Edition

I haven't seen this bug. My caller ID works exactly the same in Marshmallow as it did in Lollipop.

 

[alon3232]

Hi Sasha !!
Great solution ! Saved mt day ! all other complicated offered and your solution is the most simple and Elegant - I will spread it and give you credit on every forum possible.
Thanks again from ISRAEL
AG

 

[Coresh]

Hi Sasha !!
Great solution ! Saved mt day ! all other complicated **** offered and your solution is the most simple and Elegant - I will spread it and give you credit on every forum possible.
Thanks again from ISRAEL
AG

Alon has apologized for using the "****" word for describing other solution that were given here. Hence - I've edited this post of mine and removed my response to him.

Posted via the Android Central App

 

[Alex Jensen]

So I tried to wipe the cache partition, this didn't help. What solved the problem:
I removed all google accounts (in Google settings), and then added them back. After 15 minutes during which I was sure my contacts were lost forever, everything returned to normal, and I even can see the contacts in past calls in the call log. Yay

Hi Sasha.
Thank you very much! It worked, simple as that!!

 

[Joes 15]

Thanks!
After a lot of reading found this post, it worked!

Thanks so much.

 

[Ilan Shchori]

Thank you Coresh. I'ts solved my problem. Recently I have changed all my contacts details from 054 to +972 4 ...

 

[Coresh]

Thanks!
After a lot of reading found this post, it worked!

Thanks so much.

Which of the methods had worked for you? ☺

Posted via the Android Central App

 

[alon3232]

Coresh
My message was edited and I expect you to do so as well - and calling a fellow member "You Israeli" is bordering raciscm - That will be music to ears of the few Israeli forum moderator who will be more than willing to kick you away from membership- calling someone names is much more severe than calling an offered solution names.
Having said that, I had no intention to insult you or anyone on this forum trying to help other fellow users.
English is not my mother tongue so I wrongly choose inappropriate word that has harsh meaning for native english speaking folks like yourself
Let's close this deal ; as it is only a matter of misunderstanding each other and unlike yourself I am not so enthusiastic on snitching on other members.
I do appreciate anyone here trying to help others.
Alon3232

 

[Coresh]

Hi Alon,
No problem, man, apology accepted, and I've edited my previous post.
I've intentionally wrote my previous response to you in Hebrew, and used the words "You Israeli" - to show you I'm an Israel my self (and my native language is Hebrew, not English), which makes it less reasonable that I'm a racist against my own people, right? although you're right, and I probably should not have use these words, because it can be wrongly interpreted as racism.
I was not insulted, just thought it was rude calling other solution - not necessarily mine - sh**t (and btw, if I knew that removing google account will fix the problem, I would gladly do it).
I know that in Hebrew you might have been sound more casual and slang-speaking, but not here, in my opinion - so yeh, probably a misunderstanding.
So all's good or in Hebrew -
הכל טוב, הכי חשוב עכשיו שיתפסו את הזבל האנושי שירה בתל אביב אתמול!

 

[Ilya Dikman]

Hi All,
I had the same issue with the Moto G 3d Gen (2015) device after upgrade to the 6.0
I haven"t tried the proposed solution ( which might be very useful - so i"m posting it in case it didn"t work for you) but use another one:
download number fixer application
delete area/country code: search for the numbers with 10 digits and use this step is for removing leading zero from the number.
for example: 054-5454545 becomes 54-5454545
Add area/country code: search for the numbers with 9 digits( it's 9 now when the leading zero is removed) and add the following prefix +972 (your country code) so in our example it will become +972545488023

now you expect to have yoru numbers alligned
*I"m from Israel /Golan Telecom - whcih leads me to think it might be a localization problem

 

[Joshua03]

I had the same problem.
Can confirm that removing Google accts & then re-syncing solved the issue.

I cleared cache partition and the data from the contacts app, which didn't help.
P.S. I'm also Israeli.

 

[Ori Harel]

Coresh you are so awesome!! תודה רבה !!!

 

[PoeterB]

So I tried to wipe the cache partition, this didn't help. What solved the problem:
I removed all google accounts (in Google settings), and then added them back. After 15 minutes during which I was sure my contacts were lost forever, everything returned to normal, and I even can see the contacts in past calls in the call log. Yay

how would I do this? I dont want to end up ruining my account and such..

 

[Juan Alpizar]

Hi Guys,

I have a 2014 Moto X with the same issue in Costa Rica, I am going to try with the remove google account

Thanks!

 

[assafg100]

I had the same problem wuth the Marshmallow update, but with the Moto g (3rd gen) (also from Israel). The app works fine and fix the problem. Thank's for finding this app, and thank's to the devs of this app. After 30 seconds all done and problem fix!!!

 

[IndianPhonyGuy]

One of the SOLUTIONS
Hi All,
Step1: Take a backup of all your contacts (keep a vcf to your gmail account)
Step2: delete all the contacts (manually by selecting all the contacts from the contacts app)
Step2: import all the contacts from the backup VCF file.
Now try calling and also check the incoming call......IT'S WORKING

Joy of contributing for the first time

 

[Matias Hernandez]

Possibly easier solution: clear data for the Contacts Storage app (not Contacts -- you need to mark "Show System" for this app to appear in the list). Then just wait for next sync.

At least it worked on my Moto G which had this same problem after upgrading to 6.0. Wipes call history as well, though.

Best regards,
- Matías

 

[fermin22]

Thanks Sasha, I was succesfull with your solution, but all my photos disappeared. Any ideas to recover them?

Thanks