6.0 Marshmallow: Internal memory storage does not show up when connected to laptop via USB?

[geejaay]

This is a well discussed and easy to fix bug... Disconnect USB cable, go to Settings, Apps, and Show System Apps and find External Storage and Media Storage and clear data and cache on each one and reboot, then give it 5 min after full boot up to rebuild media databases and connect to USB and select MTP. Should be good to go.

EDIT: In some instances where the SD card contains a large number of (media) files, it can take more than 5 minutes for the databases to rebuild. There is no way to see if the status of this database buildup in the phone itself, so sometimes you just have to be patient.

Also note that some users have stated that this is not sufficient by itself, but sometimes the system cache partition needs to be wiped and rebuilt. Official instructions for performing this operation from Moto are here. Note that this operation can take significant time... 5-15 minutes, occasionally even longer, do not interrupt the operation.

Ok, this is a good fix...thanks. Although my problem was the other way round - my laptop could see the internal storage but not the sd card. I've been round and round tearing my hair out and this suggestion was the only one that actually worked for me - although slightly differently.

First off....I've got a Moto G 2nd gen recently updated to Marshmallow. Inserted a new 32gb sd to use as adoptable storage. Backed up my media ready to transfer over, but when I connected to my laptop via usb I couldn't see the new sd no matter what I tried. I could see the internal storage, but that was no use to me. Various "fixes" I found didn't solve the problem. Eventually I found sac1691's post above and tried it out as a last resort before going to bed. The only change I made was to "force stop" on "external storage" and "media storage". Then I connected my usb without any great hope of it having solved anything. Surprise surprise...it solved the problem. I can now see my new sd card on the laptop and transfer everything over that I wanted to.

I now can't see the internal storage via usb however. This seems to be a recognised issue (Google it) but that's not a major issue for me.

Many thanks to sac1691, and I hope that this helps anyone else who is suffering similar problems

 

[dipak kumar1]

dear sir,
My mobile model name is GT-i9082 and upgrade lolly pop to marshmallow 6.0.1 but create a problem internal and external memory is not showing on lap top ..
so pls solve my problem as soon as possible ...

My email id is (email address removed by Moderator) and inform that on my email id..

 

[dpham00]

Mod Note, please do not post your email address on this public forum

 

[OfficialJab]

My problem seems to be similar to these, but just off.

My SD is set to 'internal' or whatever, and when I connect by USB to my PC (either by File transfers mode or Photo transfer) it just shows "Internal Storage" of 10GB. My sd card is 128GB. I have a Moto X Play and the SD card was recognized fine before I set it to internal.

Anyone know how what to do? I tried clearing the data/cache of those system apps as recommended above, followed by a reboot. I want it to be internal so that I can save my Audible data (tons) without taking up the phone's space.

 

[mgullick]

I did the OTA to Marshmallow. I was NOT offered any options regarding my 200GB microSD card. I noticed today that, when I connect the phone to the computer I can "see" both the internal and external storage but the external storage says it's empty. Like I said above, I never got any kind of notice or option to change the storage type.

This is really peeving me greatly. I have always been able to open both the internal and the external storage on the computer and now I can't do so. Is there a way to fix this?

I will fiddle around with the info from sac1691 above and hope it has some effect but I really need to be able to access both storage areas via the computer. I can't stand these freaking "helpful" changes -especially when I never got any message about the option to change the storage type. If I had been given a choice I would have researched the possible ramifications before changing anything but Marshmallow seems to have just made the changes on it's own.

 

[mgullick]

No luck. The computer shows me two folders: Internal Storage and SanDisk SD Card.

Internal Storage shows: 9.23 GB free of 24.0 GB
SanDisk SD card shows: 128 GB free of 183 GB

When I open the SanDisk SD card there is absolutely nothing showing there. I copied an image to the folder and now that one image shows up but nothing else.

HOW do I manage to access and manipulate the data on the card? I really need to be able to see and manipulate the data. The computer shows the card and tells me how much is used and how much is free but it acts as if all of the data is invisible.

 

[mgullick]

I took the card out of the phone and stuck it into a card reader on my computer. The contents show up just fine that way. I copied the entire contents to a folder on the computer. I will try putting the card back into the phone and see if I'm offered a choice of usage. If I am offered a choice I will select "external storage" and then see if it works the way I want it to. If it's still borked I will take it out again, format it, then try again. If it works the way it used to I'll try copying the contents of the folder back to the card and see if things work. My fear is that applications installed to the card will then fail to function but I suppose I could install them again. I will just have to try and see how things work out as I absolutely hate not being able to access the contents of the card when connected to the computer. How the heck am I supposed to copy a movie to the card if it doesn't work on the computer and I have no access to the folder in order to copy things to it? Stupid. Very stupid.

 

[mgullick]

I gave in and did a full format on my card. It took forever as it's a large capacity card but I decided to do a full format rather than a quick format. I formatted the card exFAT. When it finally finished I stuck it back in the phone and it works just like it did before Marshmallow. I copied the contents back onto the card and am now a happy camper. What a pain in the ****.

 

[sydanees]

I made my SD card an internal storage. is that a problem ?? if so how to revert it back... ? thanks.

 

[kirubhakaran]

Re: Why don't I see my internal storage on my Moto X Pure Edition when I connect to a PC via USB?

Just a question for clarification, because I'm not sure about this, but did you reformat your SD card as internal storage?

yes I reformatted SD card as a internal storage.
What can I do now ?