Abnormal restarts causing error report

[webhaus]

Is anyone else having a problem with abnormal restarts that are giving error reports? I've had it happen 3 times today, and it has happened at least once a day since I picked up my early release pre-order from Best Buy. It doesn't matter if the phone is being used, or sitting unused for several minutes. It will lock up, screen goes black, and the phone restarts automatically. I've been sending in error reports, and have send a technical support request into HTC, but haven't heard anything back yet.

 

[phillymade]

Try updating your profile. That will usually fix it. It did for me.

 

[webhaus]

Just updated. Hopefully that fixes the problem.

Sent from my EVO using Android Central Forums

 

[webhaus]

About 20 minutes after updating my profile, I set the phone down and walked away. A friend walked by and said 'hey, your phone just restarted itself', and sure enough, I got the abnormal restart error report again. Any other suggestions?

Sent from my EVO using Android Central Forums

 

[matt0715]

Used to happen on my tbolt until it got updated. There really is no fix. This is why I am moving away from htc for one year to see how it goes. Htc phones are always plagued with bugs right after release

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[Awake]

Does your "friend" walk by and tell you when you have a text or an email? This seems really sketchy to me.

Sent from my EVO using Android Central Forums

 

[webhaus]

Does your "friend" walk by and tell you when you have a text or an email? This seems really sketchy to me.

Sent from my EVO using Android Central Forums

She happened to be near the desk it was on and saw it light up. She knows it's been having issues, so she let me know. It popped up the error report in the notification area, so i know it was an "abnormal reset".

 

[flyhighx]

My wife's has been restarting once or twice a day as well. I'm on hold now with sprint tech support.

 

[webhaus]

Looks like these resets are killing my battery life.
View attachment 27610
View attachment 27611

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[mykrlz182]

I've had it happen one time since launch. I was watching a "video" on my browser and it started getting really hot and restart. Then I noticed the rest of the day it was getting warm and burning battery like crazy. Then I disabled fastboot and restarted and haven't had a problem since.

From my long awaited and totally worth it EVO LTE!

 

[webhaus]

I've had it happen one time since launch. I was watching a "video" on my browser and it started getting really hot and restart. Then I noticed the rest of the day it was getting warm and burning battery like crazy. Then I disabled fastboot and restarted and haven't had a problem since.

From my long awaited and totally worth it EVO LTE!

OK.. I'll give disabling fast boot a shot. I have noticed that the top of the phone around the camera seems to get very warm every once in a while. Not sure what's happening, but my Palm Pre would start to heat up like that when it was hunting for a signal.

 

[myevouser]

I was having a problem with random restarts several times a day. I read on another forum to try resetting the "weather" widget on my home screen to turn off "scheduled sync" option. I reset this in the morning and had no more restarts all day after this.

 

[chrisparksaz]

I was having a problem with random restarts several times a day. I read on another forum to try resetting the "weather" widget on my home screen to turn off "scheduled sync" option. I reset this in the morning and had no more restarts all day after this.

Thanks for the suggestion! Just implemented it as of 1:56 AM, Phoenix Time today. Will report back in 24 hours to let you know if it worked. Not only did I disable the syncing, I also removed the entire widget.

I'm really, really disliking my new EVO V. I never had these kinds of reboot problems with any other Android phone I've owned.

 

[mikelskerwlosoo]

only 7 months later. my tmobile htc phone ALWAYS, ALWAYS, ALWAYS restarts. i've had it almost 2 years. i just saw this
Tell HTC: HTC Android Support | T-Mobile
it answers some of your questions

 

[Allan Halliday]

Is anyone else having a problem with abnormal restarts that are giving error reports? I've had it happen 3 times today, and it has happened at least once a day since I picked up my early release pre-order from Best Buy. It doesn't matter if the phone is being used, or sitting unused for several minutes. It will lock up, screen goes black, and the phone restarts automatically. I've been sending in error reports, and have send a technical support request into HTC, but haven't heard anything back yet.

 

[Allan Halliday]

I fixed my HTC by tightening the battery connector

 

[Ranjit Sahoo]

please help me, i hv htc desire v it restarts automatically with an error message "device just recovered from an abnormal reset" . It happening no of times in a day

 

[Ramsha Ahmad]

Just updated. Hopefully that fixes the problem.

Sent from my EVO using Android Central Forums

 

[Pradipmishra084]

My HTC Desire v Phone is getting restarted every 20 minuts,i wan to know the exact reason

 

[jrb1735]

Since the upgrade to Android 6.0 on my HTC M8 I have requests to restart the phone by holding volume key and on/off switch. Also error reports which have been sent to HTC and I have rebooted the phone twice to no avail, it still plays up . I rang HTC two months ago to make them aware, the call cost me £8.00 and I was told that I should remove the protection cover from the phone which incidentally was their HTC one that came with the phone. HTC told me that they hadn't heard of this fault previously. They asked me to return the phone to them which i have not done as I cannot be without a phone and it may end up costing me,