Activation issues

[Android Central Question]

I have a Samsung tab s7 plus. I have been trying to activate it since it was delivered. Sprint/t-mobile says the IMEI is registered to a s20 phone. I rechecked with Samsung, it is not. It is now June and it has still not been activated. Apparently they've known about this issue since October 2020 but never disclosed this to customers. I finally found a workaround but it's a bit awkward. They have to activate my tablet on a phone account just to make it work. Now I have to add a phone account and cancel a tablet account. This is A LOAD OF CRAP! I wonder who else is in this predicament and given no options at all as was me from March until June.

 

[smvim]

Where did you buy this device from?
That discrepancy involving its IMEI is puzzling. If Sprint/T-Mobile won't activate it, and you've confirmed that the IMEI is correct, this is an indicator the phone is a fake clone.

 

[B. Diddy]

Welcome to Android Central! Did you get this Tab S7+ directly from T-Mobile or Sprint? Or did you get it from somewhere else and bring it to the carrier?

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