Active Edge issues

[akronevan2]

Has anyone experienced problems with Active Edge? In particular, I've been having issues with Active Edge turning on anytime I touch the phone. I've set the sensitivity to the least sensitive and it still happens. No matter what I'm doing, Google Assistant comes on as though I've squeezed the phone. The only home it doesn't do this is when I completely shut off Active Edge in the settings. Does anyone have any input for me?

 

[paradroid]

Could it be your case? Did you try with no case?

If so, next steps

Test in safe mode

Factory reset

RMA

 

[akronevan2]

I've had the case off for nearly a half-hour. looks like you might be right. I've not had it come on suddenly since I took the case off.

 

[paradroid]

I've had the case off for nearly a half-hour. looks like you might be right. I've not had it come on suddenly since I took the case off.

Hopefully this is still working for you. I suppose the case may be a tight squeeze, so a very light squeeze by you would activate GA

 

[ptkelly]

FWIW, I have the Spigen Neo Hybrid case and I've had no problems. I slip the phone in the Neo Hybrid case into an Encased brand holster and it works great for me.
https://www.amazon.com/gp/product/B...ag=hawk-future-20&ascsubtag=UUacUvbUpU6138772