Hello,
I have an Alcatel One Touch Fierce XL phone. It started moving like molasses about a week ago. I just figured its just getting old and can't handle my usage. Other than that I haven't had any trouble. That is until yesterday. I opened Chrome and it just rebooting out of the blue. I was like okay...and it was back to normal again. Then I open Poshmark and it rebooted. Then it was okay again. Same with Depop, Mercari, eBay, etc. Once it rebooted the app was fine.
However, today is a different story. It rebooted while I was attempting to look at my photos. Finally, after about 3-4 reboots it stopped on the home screen but as soon as I logged it it froze. Thus, I had to force a reboot. It came back to the home screen again after another 3-4 reboots and I was able to enter safe mode. I made it all the way to the apps button under settings and bam it rebooted. It began doing this sequence... Android is starting Optimizing 1 of 67 apps, then it would reboot after about 15-20 minutes, repeat Android is starting Optimizing 1 of 4 apps, repeat again with different numbers of apps about a dozen or so times.
Now, it is simply booting to Android is starting Optimizing 1 of 62 apps when it completes it reboots and repeats. It never goes to the home screen. So I cannot do anything.
I do know that as of March 24, 2020. I had Android Version 5.1.1. It was set to auto update. I had to contact another app support and they needed that info. That is how I knew it. But I have no way to see what I have now.
What can I do to fix this? I have some important photos on the phone that I do not want to lose.
Thank you for any help you can offer.
I have an Alcatel One Touch Fierce XL phone. It started moving like molasses about a week ago. I just figured its just getting old and can't handle my usage. Other than that I haven't had any trouble. That is until yesterday. I opened Chrome and it just rebooting out of the blue. I was like okay...and it was back to normal again. Then I open Poshmark and it rebooted. Then it was okay again. Same with Depop, Mercari, eBay, etc. Once it rebooted the app was fine.
However, today is a different story. It rebooted while I was attempting to look at my photos. Finally, after about 3-4 reboots it stopped on the home screen but as soon as I logged it it froze. Thus, I had to force a reboot. It came back to the home screen again after another 3-4 reboots and I was able to enter safe mode. I made it all the way to the apps button under settings and bam it rebooted. It began doing this sequence... Android is starting Optimizing 1 of 67 apps, then it would reboot after about 15-20 minutes, repeat Android is starting Optimizing 1 of 4 apps, repeat again with different numbers of apps about a dozen or so times.
Now, it is simply booting to Android is starting Optimizing 1 of 62 apps when it completes it reboots and repeats. It never goes to the home screen. So I cannot do anything.
I do know that as of March 24, 2020. I had Android Version 5.1.1. It was set to auto update. I had to contact another app support and they needed that info. That is how I knew it. But I have no way to see what I have now.
What can I do to fix this? I have some important photos on the phone that I do not want to lose.
Thank you for any help you can offer.
Facebook
Twitter
Instagram