Alexa app no longer works on Galaxy S4?

[dturner007]

As of two days ago, when I open the Alexa app, it immediately stops with the message "Unfortunately Alexa has stopped".

Amazon support THINKS the phone may have gotten too old, and the app has been updated to be beyond support. However, the specs for the app say that Android 5 and up are supported.

The Verizon Galaxy S4 is unrooted, and is running Android 5.0.1.

I have cleared the cache, cleared the data, uninstalled and reinstalled the app, and turned off OK Google. I also tried it with WiFi on and off, and mobile data on and off.

There are over 3 gigs of storage free on the phone.

Is anyone else experiencing this? Does anyone know a solution?

Thanks in advance for any help!

 

[dturner007]

A factory reset of the phone solved everything. So far.

I hope the issue is gone for good!

 

[EdricEddy]

Please Reset your phone. Then alexa app will work properly. I think this happen when your phone memory is low or phone is too slow.