- Aug 3, 2010
- 388
- 99
- 0
Dear HTC,
As a customer and consumer, I want to thank you for the excellent phones that you continue to make every year. My very first HTC?made smartphone was the Windows Mobile 6.1 device called, the Touch Diamond on Sprint. Since then, I was in line before Dawn to pick up the HTC Evo 4G on the day it was released, and a year later, the HTC Evo 3D. I want you to know that I have greatly enjoyed these best in class devices over the years.
After reading through the press releases from your company and Sprint for your new upcoming device, the HTC Evo 4G LTE, as well as the many first impression reviews on the web, I can only conclude that you have another blockbuster winning device on your hands. I, for one, as has become a yearly tradition it seems, plan on being in line on the morning of the release of this excellent smartphone. That being said, many consumers in the Android community seem to take issue with a design decision on this device.
The removable top cover on the rear of the device is not sitting well with what seems to be an otherwise flawless device. The main issue people seem to have, is its ?shiny? color, which does not fit well with the overall aesthetics of the phone. It is my belief that the people who are bothered by this are not an insignificant minority. I will admit that I too, have a low opinion of the aesthetic choice being used. However, even though it has not affected my purchasing decision, it has affected the purchasing decisions of many others in the community whom have expressed their displeasure in multiple web forums.
I?m not an engineer, so I have no idea why that particular aesthetic decision was made. However, because I, like you, really want this to be a very successful and profitable device for both HTC and Sprint, I would like to propose a compromise for resolving this issue: I propose that you bundle an additional back cover with the device that is the same color, or close to the same color as the rest of the back of the device. Perhaps it could be a non-shiny matte plastic material. As I said earlier, I?m no engineer so, I have no idea how this would affect the functionality of the device, but it doesn?t seem like much. I believe that this will be a low ? cost solution to the problem.
It has been reported that you will no longer bundle Beats ? branded ear buds with your devices. If you were planning to include a pair of standard generic ear buds, I would propose that you keep those, since most of us will purchase our own ear buds anyway. This way, the savings could go toward the more important issue of including an alternative rear cover with the device.
Please know that regardless of your decision on this issue, I as well as a great many others will still be in line to purchase this awesome device when it is released. I simply believe that by acquiescing to this request, you will not only have firmly demonstrated that you are a company that listens to and are mindful of customer feedback, but you will have made and already great device, even more great, with the end result being more brand loyalty from consumers, word of mouth advertising, and more profits.
Thank You
From a Loyal Customer
As a customer and consumer, I want to thank you for the excellent phones that you continue to make every year. My very first HTC?made smartphone was the Windows Mobile 6.1 device called, the Touch Diamond on Sprint. Since then, I was in line before Dawn to pick up the HTC Evo 4G on the day it was released, and a year later, the HTC Evo 3D. I want you to know that I have greatly enjoyed these best in class devices over the years.
After reading through the press releases from your company and Sprint for your new upcoming device, the HTC Evo 4G LTE, as well as the many first impression reviews on the web, I can only conclude that you have another blockbuster winning device on your hands. I, for one, as has become a yearly tradition it seems, plan on being in line on the morning of the release of this excellent smartphone. That being said, many consumers in the Android community seem to take issue with a design decision on this device.
The removable top cover on the rear of the device is not sitting well with what seems to be an otherwise flawless device. The main issue people seem to have, is its ?shiny? color, which does not fit well with the overall aesthetics of the phone. It is my belief that the people who are bothered by this are not an insignificant minority. I will admit that I too, have a low opinion of the aesthetic choice being used. However, even though it has not affected my purchasing decision, it has affected the purchasing decisions of many others in the community whom have expressed their displeasure in multiple web forums.
I?m not an engineer, so I have no idea why that particular aesthetic decision was made. However, because I, like you, really want this to be a very successful and profitable device for both HTC and Sprint, I would like to propose a compromise for resolving this issue: I propose that you bundle an additional back cover with the device that is the same color, or close to the same color as the rest of the back of the device. Perhaps it could be a non-shiny matte plastic material. As I said earlier, I?m no engineer so, I have no idea how this would affect the functionality of the device, but it doesn?t seem like much. I believe that this will be a low ? cost solution to the problem.
It has been reported that you will no longer bundle Beats ? branded ear buds with your devices. If you were planning to include a pair of standard generic ear buds, I would propose that you keep those, since most of us will purchase our own ear buds anyway. This way, the savings could go toward the more important issue of including an alternative rear cover with the device.
Please know that regardless of your decision on this issue, I as well as a great many others will still be in line to purchase this awesome device when it is released. I simply believe that by acquiescing to this request, you will not only have firmly demonstrated that you are a company that listens to and are mindful of customer feedback, but you will have made and already great device, even more great, with the end result being more brand loyalty from consumers, word of mouth advertising, and more profits.
Thank You
From a Loyal Customer
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