I am on the phone with customer support now and they are telling me they cannot change my shipping to overnight. Says he doesnt have access in the sytem. They are supposed to send me over to a supervisor now to see if they can do it.
Any luck at your local AT&T store -today- (non pre-orders)??
- Thread starter jeffreii
- Start date
I am on the phone with customer support now and they are telling me they cannot change my shipping to overnight. Says he doesnt have access in the sytem. They are supposed to send me over to a supervisor now to see if they can do it.
Interesting. I have talked to 3 people at that BB today and they have all told me they were waiting for the BB truck to arrive with those phones. I have placed my order with AT&T online now instead of waiting.
You did the right thing. When I called my local BB earlier this week they guy told me the new phones come in UPS or FedEx, not on their corporate delivery trucks. I also read in another thread where someone posted the same information. Regardless ordering from AT&T directly is going to be your fastest method of getting the phone...enjoy.
If someone is lucky enough to get one from their local BB it is probably a preorder that soemone failed to pickup within the required time. I know there have been reports of people getting on here or there at various BB locations but the majoirty of people have been SOL.
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Man this sucks....I'm trying to hold out for BB since they are giving me the most trade-in value for my iphone 4. Been calling all over still nothing. Starting to get impatient
You did the right thing. When I called my local BB earlier this week they guy told me the new phones come in UPS or FedEx, not on their corporate delivery trucks. I also read in another thread where someone posted the same information. Regardless ordering from AT&T directly is going to be your fastest method of getting the phone...enjoy.
If someone is lucky enough to get one from their local BB it is probably a preorder that soemone failed to pickup within the required time. I know there have been reports of people getting on here or there at various BB locations but the majoirty of people have been SOL.
Thanks for the info. I am amazed how different the info we is from these stores. I am certainly looking forward to the phone. I have been an Apple fan for 3 years but am looking forward to this great phone and what it all has to offer
The ATT supervisor was money!! He cancelled my original order and then put in the same order for next day air free of charge! I should get my confirmation and tracking info he said in the next 6 hours. I must say I am impressed with ATT's service, I am premier account member so not sure if that makes any difference or not but they were great today. Looking forward to my new device to arrive.
- Apr 20, 2012
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After having all stores tell me sorry not today and no ETA...I went and "pre-ordered".
Had to order it online and pay for $15 overnight shipping...did it at 2:45 EST so hopefully my order is processed today (before 4PM EST cutoff time).
I then called 611 and complained about the situation and requested the upgrade fee waived and free overnight shipping. At first they told me sorry and blamed Samsung...but he came back after putting me on hold and said the shipping charge would be waived. I still have to call back after my account has been charged to get a credit for the activation fee.
My status is processing and my credit card has a pending charge of $230 on it so I am hoping that it gets shipped out overnight and arrives tomorrow.
Had to order it online and pay for $15 overnight shipping...did it at 2:45 EST so hopefully my order is processed today (before 4PM EST cutoff time).
I then called 611 and complained about the situation and requested the upgrade fee waived and free overnight shipping. At first they told me sorry and blamed Samsung...but he came back after putting me on hold and said the shipping charge would be waived. I still have to call back after my account has been charged to get a credit for the activation fee.
My status is processing and my credit card has a pending charge of $230 on it so I am hoping that it gets shipped out overnight and arrives tomorrow.
I hate to do this but this is why Apple is taken more seriously. They announce something new and give you a definite release date. Not this stuff going on with the G3. Apple sets a date and that is the date for all stores in the US.
jcp007
Trusted Member
- May 17, 2012
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Since I had mine delivered to the store, I would not expect shipping. When I ordered my wife's i4s, we had it shipped to the house with no charge for shipping.
- Apr 20, 2012
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2 day shipping is standard/free with AT&T. The $15 upgrade (which I got waived) was for overnight.
i just ordered and got overnight shipping. how long after ordering did anyone receive confirmation email or terms and agreements? i thought it would be instant but nothing yet.
- Apr 20, 2012
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I received a confirmation email about 1-2 minutes after placing my order. Two minutes after that I received a "your order has been processed" email.
Just over 3 hours later my order status page has changed from processing to shipped and I have a tracking number - my white SIII will be here tomorrow via Fedex!
Ship date
Jun 28, 2012
Estimated delivery
Jun 29, 2012 by 3:00 PM
I am legitimately happy for those who are getting their phones finally! I am wondering why AT&T just doesn't update their website and change the status from pre-order to in-stock?
I went in to the corporate store today to buy one. They told me they were supposed to get the phone today then were told last night/early today that it wasn't going to be in store. I asked someone and they said it was because of Apple still (don't know how credible that is). I managed to order a white one and get everything set up. The employee said it would be shipping within 24 hours but the email I got said 3-5 days. At this point, I only know that I'm getting the phone soon.
Oh and they said all the accessories are in store already but they aren't allowed to sell them.
Edit: It shipped now. Time to wait...
Oh and they said all the accessories are in store already but they aren't allowed to sell them.
Edit: It shipped now. Time to wait...
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- Apr 20, 2012
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Yes - 611 told me they could not place the order for me. I did it online then called back to get the overnight shipping fee waived.
Probably because they don't have enough stock to 1) supply stores 2) guarantee online orders are in stock.
got the ordered placed after calling for a second time, apparently the 1st person didnt know what she was doing. already been charged for the phone so hope to get it soon.
I finally just went to AT&T and preordered my phone. I'm too busy working to keep calling around all day. At least now I know I'm guaranteed because it's already been paid for.
EDIT: As of typing this my white Galaxy S III has shipped! Will be weird leaving the Apple ecosystem behind but I'm stoked!!!
EDIT: As of typing this my white Galaxy S III has shipped! Will be weird leaving the Apple ecosystem behind but I'm stoked!!!
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