anybody had trouble with the phone shutting off?

[RDRich858711]

My friend has one of these and I'm trying to find some info. His phone keeps randomly shutting off. Its not rooted and he doesn't heavily use it other than gaming and the usual texting. Any ideas? Also, sometimes he can only get it to come back on by plugging it in. I think it sounds like the battery..?

Posted via Android Central App

 

[B. Diddy]

In situations like this, it's always a good idea to try a system cache partition wipe, which clears temporary system data that might be messing things up. Important personal data is not lost.

1. Power the device off.
   
   
   Press the Power button then select Power off.
   
   
   If the device doesn't respond to input, press and hold the Volume Up/Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up/Down, proceed with step 3.
2. Press and hold Volume Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Wipe Cache Partition then press the Power button.
5. When it's done, highlight Reboot System Now and press Power to execute.

 

[RDRich858711]

In situations like this, it's always a good idea to try a system cache partition wipe, which clears temporary system data that might be messing things up. Important personal data is not lost.

1. Power the device off.
   https://forums.androidcentral.com/e...om/kb/images/common/linote.gif&token=HYfPBswa Press the Power button then select Power off.
   https://forums.androidcentral.com/e...om/kb/images/common/linote.gif&token=HYfPBswa If the device doesn't respond to input, press and hold the Volume Up/Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up/Down, proceed with step 3.
2. Press and hold Volume Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Wipe Cache Partition then press the Power button.
5. When it's done, highlight Reboot System Now and press Power to execute.

Thanks ill try that!

Posted via Android Central App