Jennifer Stough
Retired Moderator
- Feb 12, 2013
- 1,970
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I'd like to say I'm shocked at how many people suggest he return his device for something this minor (hell, most people complain that there are too many logos to being with!)...but I'm not. And folks wonder why the price of new phones keeps going up and carriers are suggesting they'll do away with device subsidies...
If I buy something brand new, I expect for it to be in brand new condition, as it is intended to be. That means defect free. Price of new phones keeps going up because of people who go try a phone out for two weeks, and then trade it in for a different one. Therefore making an otherwise nondefective phone have to be sent in, refurbished and restocked. Not because the consumer returns a defective advice. This phone should have never made it through quality control. I've had a rep sell me a device that was obviously defective to anyone looking at it next to a nondefective device (which she was, when activating the two side by side) and instead of correcting it and pulling us a new unit, we found out when we got home and had to come back. These devices should never even make it to shelves. Cosmetic or not, its not wrong to want what you pay for to be nondefective.
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