Anyone else have a cracked display?

[hou33guy]

When the salesman activating my phone i make him put a case on it before it even touch my hands and if he happen to drop it 3 inches or more go get another box i dont want this one sir

 

[LBTRS]

Seems to me there would be a lot more availability of these phones if so many didn't get them just to check them out and with no intention of keeping them. I am amazed at how many people return them in the 14 day period that had no intention of keeping it in the first place.

I get a new phone every year and have never returned one. I do get squaretrade on each phone I get.

 

[ClintRo]

I just use Square Trade. No loss protection but much cheaper than carrier or Samsung care.

 

[Aquila]

Seems to me there would be a lot more availability of these phones if so many didn't get them just to check them out and with no intention of keeping them. I am amazed at how many people return them in the 14 day period that had no intention of keeping it in the first place.

Definitely one of the things that keeps costs high for everyone else.

 

[donm527]

I've never heard of that is a major or even common thing to buy a phone just to try and return?? To go through the hassle of upgrading just to try? You have the diehard fans buying iPhones the moment they come out when but I never hear anyone tell me just to try and return. I figure if they return, it's because there is an issue... or that the phone is just not what they thought it would

Seems to me there would be a lot more availability of these phones if so many didn't get them just to check them out and with no intention of keeping them. I am amazed at how many people return them in the 14 day period that had no intention of keeping it in the first place.

I get a new phone every year and have never returned one. I do get squaretrade on each phone I get.

 

[KupKrazy]

I am torn between Asurion and Samsung Premium Care. Asurion is cheaper but with damage, I feel that Samsung would be more responsive. I've walked into their care center here and they seem to be a lot more responsive. For example, the glass back of my S7e started to slightly lift from the back and Asurion told me over the phone that this would not be covered because it did not cover physical damage which it what they considered it - and not a defect. I actually had a big argument with them about this. Meanwhile, I then brought it to Samsung here and the looked at it, and took it to the back and resealed the phone without any questions while it was still under warranty. So, it makes me feel like Asurion will give me a hard time with a claim. Also, the deductible is like $250 or something (at least back then).

But, since I need to sign up with Asurion within 30 days, I did that. However, I don't have a problem dropping them and just moving to Samsung if it's the better option. Does anyone know if there is a time limit to sign up with Samsung Premium Care after you've received the phone?

Thanks.

 

[dryja123]

My son dropped and cracked his S8. No luck with trying a claim with Verizons asurion. They don't carry the S8. Anyone else have to get a display or replacement device yet?

Sorry, I didn't read 7 pages of this thread. Doesn't the phone come with a complimentary 30 day subscription to Samsung+ covering accidental damage? If so, you'll just have to pay the deductible.

 

[LBTRS]

]I've never heard of that is a major or even common thing to buy a phone just to try and return?? [/B]To go through the hassle of upgrading just to try? You have the diehard fans buying iPhones the moment they come out when but I never hear anyone tell me just to try and return. I figure if they return, it's because there is an issue... or that the phone is just not what they thought it would

You can see it all over this forum. "LG G6 to S8 back to LG G6" etc. I always read about people with current phones, getting the brand new one and going back to their original device.

All these low level YouTube people who have a different "daily driver" and get every new realesed device to review. There is no way they can all afford to buy all those phones. I'll bet most get the device and keep it for 14 days to review and make a video and return it. Back to their "daily driver".

The rest of us pay for it with increased costs and lack of availability of phones.

 

[ClintRo]

I am torn between Asurion and Samsung Premium Care. Asurion is cheaper but with damage, I feel that Samsung would be more responsive. I've walked into their care center here and they seem to be a lot more responsive. For example, the glass back of my S7e started to slightly lift from the back and Asurion told me over the phone that this would not be covered because it did not cover physical damage which it what they considered it - and not a defect. I actually had a big argument with them about this. Meanwhile, I then brought it to Samsung here and the looked at it, and took it to the back and resealed the phone without any questions while it was still under warranty. So, it makes me feel like Asurion will give me a hard time with a claim. Also, the deductible is like $250 or something (at least back then).

But, since I need to sign up with Asurion within 30 days, I did that. However, I don't have a problem dropping them and just moving to Samsung if it's the better option. Does anyone know if there is a time limit to sign up with Samsung Premium Care after you've received the phone?

Thanks.

I thought Assurian covered physical damage.

 

[TylerLV76]

You can see it all over this forum. "LG G6 to S8 back to LG G6" etc. I always read about people with current phones, getting the brand new one and going back to their original device.

All these low level YouTube people who have a different "daily driver" and get every new realesed device to review. There is no way they can all afford to buy all those phones. I'll bet most get the device and keep it for 14 days to review and make a video and return it. Back to their "daily driver".

The rest of us pay for it with increased costs and lack of availability of phones.

Alot of us also sell our devices for a loss instead of returning them. I'm one of the frequent buyers and to lose a little money to try out a new phone doesn't bother me.

As for actual returns, where do you think all those replacement devices come from for people who have insurance? The amount of phones returned without problems is extremely low. I worked in Best Buy for enough years to realize that. If you think it's really as high as you think and affecting cost margins, go to your carrier store and ask how many of either the G6 or S8's have been returned. I was the first person at my local store to return a S8 yesterday.

The high cost comes from the consumers willingness to pay it. The market is priced where the companies found consumers would spend. It has zero to do with returns.

 

[tattooed4515]

I am torn between Asurion and Samsung Premium Care. Asurion is cheaper but with damage, I feel that Samsung would be more responsive. I've walked into their care center here and they seem to be a lot more responsive. For example, the glass back of my S7e started to slightly lift from the back and Asurion told me over the phone that this would not be covered because it did not cover physical damage which it what they considered it - and not a defect. I actually had a big argument with them about this. Meanwhile, I then brought it to Samsung here and the looked at it, and took it to the back and resealed the phone without any questions while it was still under warranty. So, it makes me feel like Asurion will give me a hard time with a claim. Also, the deductible is like $250 or something (at least back then).

But, since I need to sign up with Asurion within 30 days, I did that. However, I don't have a problem dropping them and just moving to Samsung if it's the better option. Does anyone know if there is a time limit to sign up with Samsung Premium Care after you've received the phone?

Thanks.

You have one year from purchase date to enroll in Samsung premium care. I will say this. I just used the service to have my s8+ replaced. New one was here the next day. Now this was probably just because the phone is so new, but it was a new in box one complete with charger headphones and all. Samsung care is actually through a company called assurant. Never heard of them but they seem to be pretty good. Fast replacement, they were polite and more than helpful on the phone.

 

[KupKrazy]

I thought Assurian covered physical damage.

You know what - that is true. I think what they meant was that it would have to be a replacement that was going to cost like a few hundred dollars. I thought it would have been a swap but I guess that's not how these things work!

 

[ClintRo]

Yes.... Free replacement would have to be done with Samsung through your carrier.

 

[Aquila]

I've never heard of that is a major or even common thing to buy a phone just to try and return?? To go through the hassle of upgrading just to try? You have the diehard fans buying iPhones the moment they come out when but I never hear anyone tell me just to try and return. I figure if they return, it's because there is an issue... or that the phone is just not what they thought it would

Within the forums it is very common.

 

[teristark]

In another thread someone posted this link: Cell Phone Insurance

I was going to use it but with the discount code at Square Trade it was cheaper. I'm saved the link for future reference. $74 for one year with a $50 deductible sounds good to me. I've never cracked a screen (knock on wood) but the low cost of the insurance relieves the stress of worrying about it all the time.

 

[ClintRo]

In another thread someone posted this link: Cell Phone Insurance

I was going to use it but with the discount code at Square Trade it was cheaper. I'm saved the link for future reference. $74 for one year with a $50 deductible sounds good to me. I've never cracked a screen (knock on wood) but the low cost of the insurance relieves the stress of worrying about it all the time.

My only concern with that company is claims. I know what I will get with Square Trade.

 

[aokusman1]

My only concern with that company is claims. I know what I will get with Square Trade.

Square is awesome.

 

[teristark]

My only concern with that company is claims. I know what I will get with Square Trade.

My concern also, which is why I was pleased with the coupon code for Square Trade. I still would like to keep a watch on this other company to see how their reviews are.

 

[ZOMMBIE1]

Finally asurion emailed me today saying it now has the S8 in stock. Ordered and will arrive Tuesday.

 

[msm0511]

In another thread someone posted this link: Cell Phone Insurance

I was going to use it but with the discount code at Square Trade it was cheaper. I'm saved the link for future reference. $74 for one year with a $50 deductible sounds good to me. I've never cracked a screen (knock on wood) but the low cost of the insurance relieves the stress of worrying about it all the time.

I was also concerned with claims from them. I've not read the best reviews from users. It's a decent deal though if they'll actually do what they say.