Anyone order from Samsung directly?

[miketko]

I also think that the frustration is surrounding the fact that they plainly state on the site that if ordered direct we would receive the phones first. At the end of the day it is about Samsung managing expectations and as it stands right now, they have not done a stellar job of doing so. If they are gonna make a claim of that nature, they should be prepared to make it a reality. Now I fully acknowledge that this is not life or death or anything serious, but when it comes to the market of consumer electronics, people that pre-order are generally the ones that will be antsy for the phone and also the ones that will convince other "non-enthusiasts" to purchase the device. To me it would make sense that they do what they can to stay true to the promises they make on their website.

Yes

 

[EMGSM]

I also think that the frustration is surrounding the fact that they plainly state on the site that if ordered direct we would receive the phones first. At the end of the day it is about Samsung managing expectations and as it stands right now, they have not done a stellar job of doing so. If they are gonna make a claim of that nature, they should be prepared to make it a reality. Now I fully acknowledge that this is not life or death or anything serious, but when it comes to the market of consumer electronics, people that pre-order are generally the ones that will be antsy for the phone and also the ones that will convince other "non-enthusiasts" to purchase the device. To me it would make sense that they do what they can to stay true to the promises they make on their website.

Well said)

 

[miketko]

I also think that the frustration is surrounding the fact that they plainly state on the site that if ordered direct we would receive the phones first. At the end of the day it is about Samsung managing expectations and as it stands right now, they have not done a stellar job of doing so. If they are gonna make a claim of that nature, they should be prepared to make it a reality. Now I fully acknowledge that this is not life or death or anything serious, but when it comes to the market of consumer electronics, people that pre-order are generally the ones that will be antsy for the phone and also the ones that will convince other "non-enthusiasts" to purchase the device. To me it would make sense that they do what they can to stay true to the promises they make on their website.

Always comes down to under promising and over delivering. If they stuck with a release date of April 28 and semt devices to people on the 20th you'd have some very happy customers

 

[Nubwy]

Can't wait to point out the justifiable irritation to the "relax and wait" crowd. They have till tomorrow evening to send me the shipped email, then I'm calling Samsung and letting them have it. May cancel or return and go back to Apple. Can't stand this Pixel.

 

[aokusman1]

Has anyone called Samsung to ask?

 

[Nubwy]

Has anyone called Samsung to ask?

I was told today that they won't ship till Thursday or Friday.

 

[Blues Fan]

I was told today that they won't ship till Thursday or Friday.

WTF. Why is that? Basically false advertising for pre ordering they have been doing on their website then. I knew I should have ordered from Tmobile.

 

[Almeuit]

WTF. Why is that? Basically false advertising for pre ordering they have been doing on their website then. I knew I should have ordered from Tmobile.

Or not pre ordered like you stated during the note 7?

 

[sydneycooper1979]

I think they could avoid all of this unnecessary freaking out if they would shorten the pre-order time. IMO they shouldn't open pre orders until the week before like Apple.

 

[aokusman1]

I was told today that they won't ship till Thursday or Friday.

Hell no. That's insane

 

[sydneycooper1979]

Also, let's not freak out before the 20th. I'll bet you could call Samsung many times and receive different answers each time you call.

 

[EMGSM]

Also, let's not freak out before the 20th. I'll bet you could call Samsung many times and receive different answers each time you call.

Absolutely. You'd be talking to a rep and we know that they are not all on the same page.

 

[Almeuit]

Also, let's not freak out before the 20th. I'll bet you could call Samsung many times and receive different answers each time you call.

This. If it was Thursday I could see the issue but it's still early.

 

[bhatech]

I was told today that they won't ship till Thursday or Friday.

Call again they will tell something else and call again another rep will tell another story.

Already someone here posted a screenshot that it was shipped. They have lots of time to deliver the phone on 20th .. they could ship tomorrow and as mentioned in the order with 2 day air it's going to arrive on Thursday which is 20th. You definitely got Blues freaking out, I hope he doesn't cancel his pre-order lol

 

[EMGSM]

Call again they will tell something else and call again another rep will tell another story.

Already someone here posted a screenshot that it was shipped. They have lots of time to deliver the phone on 20th .. they could ship tomorrow and as mentioned in the order with 2 day air it's going to arrive on Thursday which is 20th. You definitely got Blues freaking out, I hope he doesn't cancel his pre-order lol

Here we go again . I'm sure Blues will be fine this year.

 

[miketko]

I think they could avoid all of this unnecessary freaking out if they would shorten the pre-order time. IMO they shouldn't open pre orders until the week before like Apple.

Apple does 2 weeks

 

[trucksmoveamerica#AC]

I think they could avoid all of this unnecessary freaking out if they would shorten the pre-order time. IMO they shouldn't open pre orders until the week before like Apple.

Was thinking about your comment tonight and got to thinking that when Samsung has the longer Pre-order time frame, maybe that helps with the fact there usually isn't a supply issue like Apple has. Just a thought

 

[sydneycooper1979]

Was thinking about your comment tonight and got to thinking that when Samsung has the longer Pre-order time frame, maybe that helps with the fact there usually isn't a supply issue like Apple has. Just a thought

That's fair.

 

[miketko]

That's fair.

If sure the longer the better for them

 

[Nubwy]

This. If it was Thursday I could see the issue but it's still early.

Can't wait to reference you also, you'll be the second quote. Samsung rep said labels hadn't even been made yet.