Anyone order from Samsung directly?

[airkorea08]

Yesterday i sent an email to Samsung about my order (just for fun), this was the response.

"Thank you for contacting Samsung Direct.
Thank you for considering the Samsung brand. I understand you are concerned about your order. It has been confirmed that the mobile devices are packaged and ready for shipment. Samsung is working hard to ship out the products as quickly as possible. You will be receiving an email notification with your tracking number very soon. I do want to inform you that a signature is required for the delivery of the mobile device so please make arrangements for someone to sign for your package. Again, thank you for considering the Samsung brand.
Ashley"

I decided to do a live chat today to see if they could shed some light on the status of my order. We go through the whole process about the pre order and my displeasure with the lack of updates or any information for that matter. She then proceeds to tell me that the live chat is for technical issues and that they have a dedicated number for pre-order questions. I wish she would have told me that when I said I have a question about my preorder. And not, oh I can certainly help you with that. SMH

 

[ClintRo]

Mine is scheduled for tomorrow still. It arrived in Memphis this morning. Just odd they ship it from Indy then all the way to Memphis and then down to Florida. I was hoping it would have came straight to Florida after Indy and I'd somehow get it today.

This really stinks though for people. I suspected many wouldn't get it until next Monday or Tue. Sounds like something to do with that bundle that comes with the earphones.

Next time I will order from Tmobile and pay the extra $25 though. Plus I think the demand was greater and Digital River wasn't ready for it.

Memphis is the FedEx hub for the southeast IIRC

It is really funny when an item goes From Tampa to Memphis and back to Miami...LOL

 

[Blues Fan]

Memphis is the FedEx hub for the southeast IIRC

It is really funny when an item goes From Tampa to Memphis and back to Miami...LOL

Isn't that their HQ too? I know when I lived in St. Louis just about everything made a stop in Memphis, but Memphis isn't that far from St. Louis.

When I use UPS it seems like their isn't nearly as many goofy stops like that.

 

[aokusman1]

12 noon on the day before expected delivery and no tracking. This has never ever happened to me before.

 

[DaveInFL]

12 noon on the day before expected delivery and no tracking. This has never ever happened to me before.

Exact same here...nothing at all...Really not holding up any hope that the phone will get delivered tomorrow!

 

[thehoz]

Got my email. Delivery expected tomorrow before 8pm.

 

[DaveInFL]

Got my email. Delivery expected tomorrow before 8pm.

What was your order date?

 

[LdotAdot13]

Got my email. Delivery expected tomorrow before 8pm.

When did you order? Did you get the bundle package?

 

[thehoz]

What was your order date?

Ordered April 2nd. Did not get the $99 bundle.

 

[Rumline]

She then proceeds to tell me that the live chat is for technical issues and that they have a dedicated number for pre-order questions.

Care to share that dedicated pre-order number?

 

[miketko]

Ordered April 2nd. Did not get the $99 bundle.

I also ordered April 2. Guess this gives me some hope lol

 

[miketko]

After the Note 7 debacle you would think Samsung would have made sure everything went right with this launch. But sadly it doesn't look like that is going to happen !!!

They just Wana make sure phones to blow up

 

[thehoz]

My email...

 

[EMGSM]

After the Note 7 debacle you would think Samsung would have made sure everything went right with this launch. But sadly it doesn't look like that is going to happen !!!

I know right? Not a good way to win back disappointed customers. I've read in other forums that at least 7 people decided to go with the G6 instead cause they got tired of waiting

 

[aokusman1]

My email.... Can't attach it

Thanks gives me hope.

 

[airkorea08]

Care to share that dedicated pre-order number?

855-726-8721

 

[Challenger513]

Received a text from FedEx stating that my Galaxy S8+ and $99 bundle will be delivered by tomorrow. Checked the FedEx website and also confirmed that. I pre-ordered from Samsung on 4/13.

 

[2doubletap2]

So I have a package from FedEx that is out for delivery right now. Unless my wife ordered something that also made a stop in Memphis, It would appear mine is getting delivered today. It weighs 2 lbs. I preordered on the 14th and I also got the bundle. FYI I live in Denver. I also ordered from Samsung directly. On Samsung's website, it still shows "Preparing Order for Shipment".

 

[ol_jackburton]

They just Wana make sure phones to blow up

BOOO

 

[airkorea08]

Received a text from FedEx stating that my Galaxy S8+ and $99 bundle will be delivered by tomorrow. Checked the FedEx website and also confirmed that. I pre-ordered from Samsung on 4/13.

this gives me great hope. Fingers crossed