Anyone using Exchange ActiveSync / Nine email app?

[KKenna]

Brilliant! I have had this issue with Nine on my 6p since upgrading to Nougat. I thought disabling battery saver would do it, but no. Had to dig a little further to find this setting. I'm certain this has to be it as it's the background sync that is killed off when the screen is off.

I have the same problem with Simple Radio - dies in the background while screen is off (and in my pocket and on the motorcycle, so many, very quiet rides). I'll bet this fixes that one as well.

Although battery life is much improved in Nougat, I'm still in the habit of charging my device whenever I stop and am approximate to an outlet, so battery life hit will not matter to me at all.

Thanks!

 

[zeek_11]

I'm not sure if this is an Android N thing or something totally separate of that...

I use the Nine app ( https://forums.androidcentral.com/e...details?id=com.ninefolders.hd3&token=bspcv6cu ) for my work Exchange email account. Typically, while sitting at my desktop PC running Microsoft Outlook, I see an email arrive on my desktop and hear my phone's notification tone for the same email received in Nine within several seconds of each other.

Lately, however, my phone picks up the email many minutes (perhaps as many as 10-15) after the same email hits my PC. I can't swear that this is directly related to N, but I think it is. I am currently on Preview 4, having started with Beta-N (Preview 3?) 24 hours or so after it became available.

Anyone else?

I am experiencing the exact same issue. I never had the issue with Marshmallow, but ever since installing N a few weeks back, no routine push happening. It's sporadic and it seems that the app once opened (if I haven't opened in a bit) starts to push as it should, but when it hasn't been opened, it's not pushing to the second as it did. I've checked the power management for the Nine specifically and it's allowing the app to run. I am going to email Nine Support this concern. They've been fantastic getting back to me on other concerns. It's hands down the best 3rd party email client. Hope to get an fix.

 

[TimSuds]

I'm having the same issue since upgrading to Nougat.

Setting it to unmonitored in the battery settings did not solve it for me.

 

[Vasil Popov]

I'm having the same issue since upgrading to Nougat.

Setting it to unmonitored in the battery settings did not solve it for me.

Hello,

I think I solved it. There is hidden setting in Nougat:
Battery -> Battery usage (the button) -> Optimize battery usage (the 3 dots in the upper right corner) - All apps (from the drop-down menu).

You will see that Nine is activated, even though it is not listed in the "Optimized" list of the initial Battery menu, under Device optimization.

Deactivate it and it should work.


Good luck!

 

[BWB8771]

TL;DR: 1) I have a considerable email-arrival delay despite disabling battery optimization anywhere/everywhere on the phone, 2) individual VIP contacts will not trigger notifications, but who email domains will.

I found my way to this thread because I installed Nine on my Galaxy S7 that came with 7.0/Nougat. I rooted it because I HAVE to have/use Titanium Backup - if Google and/or phone mfgs would give us most of the capabilities of TiBu, I likely would not need to root my phones. Rooting this S7 was more of a pain than all of the times I rooted my S3 and S6 *combined*

Anywho.. I too have that annoying issue with the mail taking it sweet time showing up on my phone. I have my old S6 connected via WiFi, its version of Nine is up-to-date, and it still get email from both of two, different Exchange servers darn near instantaneously.

THE REAL REASON I took to the Internet to Google "Nougat Nine Folders" (no quotes) was to see if anyone else is having problems with their VIP contacts not sounding the notifications. If I configure entire email domains instead of specific addresses, the notifications alert as expected/designed.

 

[prandr]

TL;DR: 1) I have a considerable email-arrival delay despite disabling battery optimization anywhere/everywhere on the phone, 2) individual VIP contacts will not trigger notifications, but who email domains will.

I found my way to this thread because I installed Nine on my Galaxy S7 that came with 7.0/Nougat. I rooted it because I HAVE to have/use Titanium Backup - if Google and/or phone mfgs would give us most of the capabilities of TiBu, I likely would not need to root my phones. Rooting this S7 was more of a pain than all of the times I rooted my S3 and S6 *combined*

Anywho.. I too have that annoying issue with the mail taking it sweet time showing up on my phone. I have my old S6 connected via WiFi, its version of Nine is up-to-date, and it still get email from both of two, different Exchange servers darn near instantaneously.

THE REAL REASON I took to the Internet to Google "Nougat Nine Folders" (no quotes) was to see if anyone else is having problems with their VIP contacts not sounding the notifications. If I configure entire email domains instead of specific addresses, the notifications alert as expected/designed.

Can you elaborate how you did this? I do see under setting there is a "VIP" option. What did you exactly?

 

[aalupatti]

Just came to say that I have been having this issue for past couple of weeks.
I disabled battery optimization for the app and changed few other things.
Nothing seems to help

 

[Risley88]

so I switched back to Touchdown and have no issues. Calendar syncs and my emails are push. Nine still does not work. So it's not my office server but the nine app.

I have had a NIGHTMARE of a time with Nine not pushing new emails to my Note 8 and other previous Android devices like S8+, Note 5 etc...

I have spent COUNTLESS hours emailing back and forth with Nine support and got nowhere slow...

I have ALL battery optimization turned off.
I have ALL notifications turned on.

Our company uses IBM Lotus Notes Traveler via Exchange ActiveSync. This same email server works flawlessly on ALL iOS devices.

Nine has told us its our server. If it's our server why does the Outlook App work perfectly fine on the Note 8 and the Nine App does not?!

Very frustrated with Nine. We give it no stars.

 

[Risley88]

Just came to say that I have been having this issue for past couple of weeks.
I disabled battery optimization for the app and changed few other things.
Nothing seems to help

Nine SUCKS. Give up friend.