Verizon is sending out older used phones, I bought mine in May of this year with a manufacturer date of April 2016, the mic must have been going out because people kept telling me my calls were breaking up really bad, they sent me a Turbo 2 with a manufacturer date of Dec 2015, with scratches on the screen. If this wasn't my work issued phone I would be more upset. 2 other people at work got older used replacement phones also. Also, this phone is on the older version of Marshmallow, 6.0 instead of 6.0.1, can't get it to update, always says "software up to date" and the Verizon update assistant says no update available, your phone is on the latest version.