App issue

[Serkle K]

Just wanted to see if anyone has ever had an issue installing an app from the Goggle Play Store on their S25U?

I'm trying to install an app (if anyone wants to test it for me, its Fight Camp) and it will download, but it keeps giving me an error amd fails to install.

I've reached out to their support team, but they gave me the generic Google trouble shooting steps, and they all failed. The final suggestion was to get another device and install it on there.

I don't have another tablet, but I did test it on my old, and very slow, BlackBerry Motion that I have sitting in a drawer. It installed on that device without issue.

I tried to install it over Wi-Fi and only in cellular. I even tried to transfer the app from the BlackBerry Motion using SmartSwitch, but it never shows up after the "transfer" completes.

Is this something that happens on the S25U in particular? I tried to search the install fail error but couldn't find anything in the forums that seemed similar to my issue.

Any insight or advice is appreciated

 

[EazyD33]

It installed and opened fine for me.

 

[Serkle K]

It installed and opened fine for me. View attachment 370022

Thank you! I wonder what making it not install on my device?

 

[bhatech]

Did you try installing some other random app and does that work? Or is it just specific to this app?

 

[Gdwheel]

It could be "Auto Blocker" in security settings. It will prevent the installation of certain items. You might check it.

 

[Serkle K]

Did you try installing some other random app and does that work? Or is it just specific to this app?

Yes, I can install other apps. Just this one keeps failing to install without code or reason.

 

[Serkle K]

It could be "Auto Blocker" in security settings. It will prevent the installation of certain items. You might check it.

Thats strange, IMO, because i only download from the play store and this was failing from there. I guess ill check it and turn it off to try to install. Thanks for the suggestion.

 

[Serkle K]

Thats strange, IMO, because i only download from the play store and this was failing from there. I guess ill check it and turn it off to try to install. Thanks for the suggestion.

Ok, i just tried it and it still failed. I don't really want to factory restore just for this one app

 

[gtt1]

Have you tried uninstalling the app then re downloading and then tried a new install

 

[kstewart]

It installed for me no issue at all

 

[Serkle K]

Have you tried uninstalling the app then re downloading and then tried a new install

I never had the app. It never installed. It downloads, starts to install, and then fails.

 

[gtt1]

I realize what you said, I am suggesting removing the app you downloaded from your phone then try downloading again. Maybe something in the original download is missing or corrupt.

 

[tube517]

Have you tried clearing cache and data from the play store and then rebooting? Also make sure your playstore is up to date.

 

[Serkle K]

I realize what you said, I am suggesting removing the app you downloaded from your phone then try downloading again. Maybe something in the original download is missing or corrupt.

Theres nothing to delete though. Its not on my phone. It never was.

 

[Serkle K]

Have you tried clearing cache and data from the play store and then rebooting? Also make sure your playstore is up to date.

Yes, that was part of the troubleshooting guide from the play store and the app support from the company. I did it multiple times, there was no new update for my play store app, and it didnt fix it.

Its very annoying.

 

[tube517]

Yes, that was part of the troubleshooting guide from the play store and the app support from the company. I did it multiple times, there was no new update for my play store app, and it didnt fix it.

Its very annoying.

How much space left on your internal. Have you deleted some apps that you don't use and tried again?

 

[mustang7757]

I'm going to test out on my s25u , are you in the US ?

 

[mustang7757]

Downloaded on mine , do you use a VPN? Can try clearing data then force stop play store

 

[Serkle K]

Downloaded on mine , do you use a VPN? Can try clearing data then force stop play store

Yes, in the US. No, I don't use a VPN. I've done the clearing data, cache, reboot, shut down the app store, restart the app. Still won't install. Really weird. Im still in touch with the app company, I'm trying to see if they'll give me the apk amd try to side load it.

 

[Serkle K]

How much space left on your internal. Have you deleted some apps that you don't use and tried again?

I have a 1tb S25U with about 500GB left