Hi,
My mother has a weird problem on her phone, and I've tried everything I know and can't find a solution. It's a Samsung Galaxy A33 5G provided by her company. It has both a personal and a work profile (as in, the app drawer has 2 tabs, one for the company apps and one for her personal apps). From what I've tested, the company has a limited list of apps that can be installed on the work profile, but it doesn't affect the personal profile.
Today, she realized that the Gmail app was missing from her home screen. If I go to the app drawer, it's not there, so I assumed it somehow uninstalled itself. When I go to the Play Store, search Gmail, click install, it downloads, tries installing and I get an error "Can't install Gmail".
What's weird is that if I go to Settings → Apps, the Gmail app is there. In app info, I get an "Enable" button, but if I click on it, it acts as if I had clicked on a disable button. If I select disable app, I can then enable it again, but nothing changes.
I've tried clearing cache/data from both Google play store and google play services before trying to reinstall, rebooting the phone multiple times, nothing works.
The exact same problem happened a few days ago with the Google Messages app. She started using the default Samsung messages app instead. So I'm also wondering if it's a coincidence that both the apps that pose the problem are from Google.
Do you have any idea what could cause this?
Thanks!
My mother has a weird problem on her phone, and I've tried everything I know and can't find a solution. It's a Samsung Galaxy A33 5G provided by her company. It has both a personal and a work profile (as in, the app drawer has 2 tabs, one for the company apps and one for her personal apps). From what I've tested, the company has a limited list of apps that can be installed on the work profile, but it doesn't affect the personal profile.
Today, she realized that the Gmail app was missing from her home screen. If I go to the app drawer, it's not there, so I assumed it somehow uninstalled itself. When I go to the Play Store, search Gmail, click install, it downloads, tries installing and I get an error "Can't install Gmail".
What's weird is that if I go to Settings → Apps, the Gmail app is there. In app info, I get an "Enable" button, but if I click on it, it acts as if I had clicked on a disable button. If I select disable app, I can then enable it again, but nothing changes.
I've tried clearing cache/data from both Google play store and google play services before trying to reinstall, rebooting the phone multiple times, nothing works.
The exact same problem happened a few days ago with the Google Messages app. She started using the default Samsung messages app instead. So I'm also wondering if it's a coincidence that both the apps that pose the problem are from Google.
Do you have any idea what could cause this?
Thanks!