Just filed a claim for my girlfriends EVO. They are backordered for 5-7 days. On a side note since I filed my claim I should be able to put a temp phone on her line now, right?
Did they offer you an Epic 4G as a "comparable replacement"?
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Did they tell you if it is going to be new or a refurb? I cracked my screen, and want to replace it, but I am terrified I will end up with a refurb. As far as your temporary replacement- you can get online and activate any sprint phone until Evo arrives. Quick and painless procedure
Just the phone itself, keep everything else (there should be a little envelope with bubble wrap inside to send in just the phone..
Yes, you end up with an extra everything, but phone itself.
Did they tell you if it is going to be new or a refurb? I cracked my screen, and want to replace it, but I am terrified I will end up with a refurb. As far as your temporary replacement- you can get online and activate any sprint phone until Evo arrives. Quick and painless procedure
Don't be terrified. There's nothing wrong with a refurb.
Don't be terrified. There's nothing wrong with a refurb.
Did they tell you if it is going to be new or a refurb? I cracked my screen, and want to replace it, but I am terrified I will end up with a refurb. As far as your temporary replacement- you can get online and activate any sprint phone until Evo arrives. Quick and painless procedure
I have had nightmare experiences when I had to replace my Pre. 4 refurbs, something unacceptable wrong with each one. I had to threaten to cancel my sprint service on all 5 lines, then they let me just go into the store and get a brand new one. I once had a good experience with a refurb blackberry, though. I have bought plenty of other refurbished electronics, no issues. However, from my personal experience, Asurion doesn't do very much to verify quality before they send the phones out.
You will get a refurb. All replacements whether provided by Sprint or Asurion are refurbs. Now if you had bought it at Best Buy and got their insurance instead they offer brand new phones as replacements and no deductible to be paid.
I was in the same boat. I went through 4 Prefurbs in the matter of a month. I'd get one, notice it had issues, call in and get a new one the following week and so on and so forth. I finally got fed up and spent literally 9 hours straight on the phone going back and forth from different managers and departments. Finally I had some lady screw up and note in my account that they would allow me to switch to the Hero because of all of the issue I was having. Normally they never EVER let you switch to a different device. One woman said in the 16 years she's been with Sprint they have only done it twice. Well long story short because it was noted and confirmed by multiple people that I was going to be offered a free Hero in place of the Pre they had to honor it. It took a lot of hours on the phone and even more patience, but it paid off.
Not all asurion replacements are refurbs. I have actually never gotten a refurb replacement from them. Only refurbs have been Pres when I take them into the repair center.
phones are usually refurbs, when refurbs are out of stock they send new phones.
asurion has sent a few bad phones in the past week or so.
also, take your phone to a SERVICE CENTER, we will fix or replace your phone.