AT&T S10+ not getting software updates?

[Jesus Delgadillo]

I'll still get OTAs from T-Mobile right?

Yes

 

[mustang7757]

I'll still get OTAs from T-Mobile right?

Probably have to Odin next one because TMobile didn't release this

 

[mustang7757]

That update won't work need to be on ASD9

 

[jonmart19]

Is it normal for the Starting Android black screen to take so long? I'm going on 10 min after attempting the SD card update

 

[Philipmom]

My Dad's ATT s10+ had never gotten an ota update since he got it. New sim even. UBS tried the date tick, cleaning the cache, everything. Call them they tell us oh well they roll out in groups. Seriously how many weeks does it take? He replaced two note 8s for the same issue, no ota updates. Seems like the only way he can get updates is to get the newer model each year. Never had an issue with my Tmobile version. This is becoming ridiculous.

 

[bbgpsuser]

My Dad's ATT s10+ had never gotten an ota update since he got it. New sim even. UBS tried the date tick, cleaning the cache, everything. Call them they tell us oh well they roll out in groups. Seriously how many weeks does it take? He replaced two note 8s for the same issue, no ota updates. ...

Sounds like it may be related to his AT&T account configuration. AT&T may have his number configured improperly in his system. Has he ever had an unlocked phone?

 

[Philipmom]

Sounds like it may be related to his AT&T account configuration. AT&T may have his number configured improperly in his system. Has he ever had an unlocked phone?

Never. Always stock. I've factory resettled all his phones multiple times. When they tried to push the ota it never went through. Told us to go to a Samsung experience store 3 hours away to get updates. He's in failing health in his 70s, he shouldn't have to travel. He's looking at the pixel 3 now. I liked my OG pixel. I'll have him ask about what you suggested.

 

[mustang7757]

Is it normal for the Starting Android black screen to take so long? I'm going on 10 min after attempting the SD card update

Yeah SD card update will take 15 to 20 minutes

 

[mustang7757]

My Dad's ATT s10+ had never gotten an ota update since he got it. New sim even. UBS tried the date tick, cleaning the cache, everything. Call them they tell us oh well they roll out in groups. Seriously how many weeks does it take? He replaced two note 8s for the same issue, no ota updates. Seems like the only way he can get updates is to get the newer model each year. Never had an issue with my Tmobile version. This is becoming ridiculous.

You tried Smart Switch on the computer?

 

[Philipmom]

You tried Smart Switch on the computer?

Yes. Never showed any updates available.

 

[mustang7757]

Yes. Never showed any updates available.

Very strange

 

[Philipmom]

it's been this way 2 years now. Always assumed or was the device

 

[mustang7757]

What do you mean it's been 2 years like that?
Every device you got couldn't update?

it's been this way 2 years now. Always assumed or was the device

 

[Philipmom]

What do you mean it's been 2 years like that?
Every device you got couldn't update?

Yes. We actually exchanged a note 8 just to get one with current security updates. They keep telling us to wait and they roll out in batches. I'm not always in the area to sit in the phone with them for him. So we gave up on it for a while.

 

[mustang7757]

Yes. We actually exchanged a note 8 just to get one with current security updates. They keep telling us to wait and they roll out in batches. I'm not always in the area to sit in the phone with them for him. So we gave up on it for a while.

Oh wow, definitely something wrong , you should have them escalate this or warranty the device, you pay money and shouldn't have to go through this .

 

[Philipmom]

Yeah going to start the process again

 

[bbgpsuser]

Yes. We actually exchanged a note 8 just to get one with current security updates. They keep telling us to wait and they roll out in batches. I'm not always in the area to sit in the phone with them for him. So we gave up on it for a while.

Multiple devices means that it probably isn't the device. It is something at AT&T related to that phone number.

Has he changed SIMs when changing devices? If not, maybe try a replacement SIM. Something in the AT&T netherworld could be discriminating against SIM (or phone number).

 

[Philipmom]

Multiple devices means that it probably isn't the device. It is something at AT&T related to that phone number.

Has he changed SIMs when changing devices? If not, maybe try a replacement SIM. Something in the AT&T netherworld could be discriminating against SIM (or phone number).

When he got the s10+ we demanded a new sim, though they swore it won't make a difference. He's in a major suburban area by a large city. I live in a remote rural area with T-Mobile and get updates immediately. The whole thing is beyond ridiculous.

 

[bassplayrguy]

Getting this one right now on ATT.

 

[Philipmom]

So we talked to At&t who sent us to Samsung and they wanted us to mail the phone in for repair. Which I imagine is them side loading the updates. According to At&t they are not responsible for updates. They come from Samsung. So we are trying another factory reset. They were adamant that nothing was wrong in the account protocols. He's looking at the new pixels in the fall. Sigh.