Backup using Samsung Account error.

[bandofbrothers2112]

Update now applied.

Back up to Samsung Cloud is up and running.

 

[Macy72]

Nothing here. I'm on Vodafone UK

 

[Macy72]

Did the software update message come up by itself or did you get it some other way?

 

[bandofbrothers2112]

Nothing here. I'm on Vodafone UK

I'm in U.K but use an Unbranded purchased from Samsung s7 edge.

I use Vodafone U.K and o2 although I do not think this update would be hindered by a branded phone.

Keep pulling down your notifications screen as mine just appeared a few mins ago. Try turning flight mode On and Off.

 

[Macy72]

Tried the flight mode as mentioned but still nothing. It's gonna be a long night waiting for it.

 

[bandofbrothers2112]

Did the software update message come up by itself or did you get it some other way?

It popped up by itself so assume it's on a staggered push out by Samsung.

 

[Macy72]

Ok. I'll just keep waiting. What's a few more hours when I've already waited a couple of weeks

 

[ELvinasjuo]

Guys i live in Lithuania and have same problem Backup using Samsung Account error when its going to fix?????

 

[bandofbrothers2112]

Guys i live in Lithuania and have same problem Backup using Samsung Account error when its going to fix?????

See my previous reply. Samsung are sending out the software update.

It'll probably be a staggered push out.

 

[ELvinasjuo]

oh ok because i hard reset my s7 edge and i need restore all home screen, apps, photos and etc.

 

[ELvinasjuo]

Still nothing

 

[RichardChapman]

Still waiting in Ireland on Meteor.

 

[Soundman72]

If you have a laptop or computer smartswitch is the only way at present

 

[ELvinasjuo]

If i use smartswitch with laptop it will be update to latest software?

 

[Soundman72]

I have no idea sorry it may do

 

[Macy72]

I have this response from Samsung support

Kindly know that we have found an error in the Samsung Cloud server for which we have released an urgent update. Please know that you will be receiving the Update notification once a day until you perform the update.

*

If by any chance you do not receive the notification, please make sure that you do not have the notifications blocked in Device Settings > Notifications > Samsung Cloud

But I'm still not getting the notification

 

[Macy72]

Finally had a definitive response from Samsung support. I still hadn't received the OTA update but they have sent this link http://www.samsungapps.com/appquery/appDetail.as?appId=com.samsung.android.scloud and I'm pleased to say that the back up is successfully running as I type. At last. Hope someone else finds this info useful too.

 

[JumboIncredible]

The update didn't fix anything for me can anyone help?

 

[JumboIncredible]

That link just sent me to samsung.com

 

[Macy72]

That link just sent me to samsung.com

The link still works you just need to select Galaxy apps to open it