Bad service from Samsung!?!

JovHok

Member
Apr 18, 2016
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When I first got the device (Galaxy S7 non-edge) it had slight unusual gap at an edge of home button. I didn't take it seriously and I started using the device without worrying about trying for a replacement. But after a week or so the gap got more worsened (as in the Image-1 attached below). So I tried for a repair since the 7-days replacement period was already over by that time. The whole display panel along with the home button was replaced free of cost as according to them “only manufacturing defects are covered in warranty”. But after that repair I got a faulty display panel (as in the Image-2 to Image-4 attached below). So instead of doing repair after repair I asked them for replacement since nobody will be willing to do repairs on their device for reasons that is entirely the manufacturer’s fault. What do guys say? Do I deserve a replacement?

PS: The device has been with me for almost 1.5 months.
 

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Who are you with that you only get a 7 day replacement? Any place US or Canada I have got a phone it's been min 14 days max 30.
You should have replaced it right away. At this point, I don't think you should get a replacement because you didn't do so when you
should have. You should be sending it for warranty.
 

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