battery won't charge, applications disappear, unable to reinstall applications error 24

[say kean yong]

Hi I have a few problems with my Samsung Galaxy phone
1. Phone won't charge unless I turn off the phone
2. Applications whatsApp, Facebook, , and messenger disappear from my phone
3 unable to reinstall these applications error 24
I have 2.57 G storage memory left
Please help

 

[B. Diddy]

Welcome to Android Central! Which phone do you have? You posted in the Galaxy S8 forum, which is only rumored, and hasn't been announced yet.

 

[Almeuit]

Moved the thread to the General Help area for now.

 

[say kean yong]

Welcome to Android Central! Which phone do you have? You posted in the Galaxy S8 forum, which is only rumored, and hasn't been announced yet.

i have samsung galaxy grand prime phone

 

[B. Diddy]

Ok, I moved this to the Galaxy Grand forum.

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-30545

 

[say kean yong]

have clear cache. error 24 stilk

 

[B. Diddy]

Does it work correctly in Safe Mode? https://support.t-mobile.com/docs/DOC-30563

 

[say kean yong]

sorry what is safe mode?

 

[say kean yong]

found the link will try

 

[say kean yong]

Done the safe mode, phone shows 'system UIDs inconsistent you need to wipe your data partition or your device will be unstable '

 

[say kean yong]

Also says google play store has stopped

 

[B. Diddy]

Is your phone rooted? See this thread: https://forum.xda-developers.com/showthread.php?t=2585160