SoDev
Well-known member
- Feb 15, 2011
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Battery Won't Charge Fully - help!
- Thread starter dcboardman
- Start date
So taking the battery out of the phone won't allow it to reach 100%?
I'm having a hard time believing that, as I'm taking the charging duties away from the phone, putting the battery in, and recalibrating the battery. If that doesn't work, the phone is getting returned to stock and back to VZW.
SoDev
Well-known member
- Feb 15, 2011
- 1,033
- 171
- 0
I'm not saying the battery doesn't charge to 100%. I'm sure it does. But the phone won't see it that way when you put it in is what I mean. It doesn't fix the phones issue.
SoDev
Well-known member
- Feb 15, 2011
- 1,033
- 171
- 0
Been having the same problem... can't get charge past ~81%. Unfortunately, I'm no longer under the 1 yr warranty (got the phone when it first came out in March 2011). Tried everything above, ie, bought new batteries from Verizon, tried hard reset, etc and still no joy. My wife also has the TB and she can charge to 100% with any of our batteries, so its definitely a phone problem and not a battery problem.
Since I bought it with my Visa credit card, I get an extra year of warranty service. I called HTC to find out about repairs, and they sent me to Personal Communication Devices (PCD) which they use for servicing out of warranty TBs. PCD wants me to send in my phone for a couple weeks to diagnose the problem (starting with a $75 charge just to see the phone), and won't give me an estimate on how much it will finally cost for repair.
So my question: can my TB and battery problem be fixed? From previous posts, the only way to fix this problem was to get a replacement phone, so is it even possible that it can be repaired? I'm wondering if it's even worth sending my phone in for repairs if it's hopeless? I miss seeing the green light.
Since I bought it with my Visa credit card, I get an extra year of warranty service. I called HTC to find out about repairs, and they sent me to Personal Communication Devices (PCD) which they use for servicing out of warranty TBs. PCD wants me to send in my phone for a couple weeks to diagnose the problem (starting with a $75 charge just to see the phone), and won't give me an estimate on how much it will finally cost for repair.
So my question: can my TB and battery problem be fixed? From previous posts, the only way to fix this problem was to get a replacement phone, so is it even possible that it can be repaired? I'm wondering if it's even worth sending my phone in for repairs if it's hopeless? I miss seeing the green light.
It can definitely be repaired. I'm sure Personal Communication Devices (PCD) has the tools and parts to fix it just as HTC would. The real question is the cost and if you?re willing to pay it. Another option, if the phone works normally off a fully charged battery (indicates full charge and slowly drops), you could get an external charger to keep the batteries charged and swap out as needed. It?s what I?ve been doing pretty much since getting the phone back in April 2011, so I rarely ever plug the phone in to charge a battery. See the links below for a few external charger options (I'm using the Seidio).
Amazon.com: Seidio HTC ThunderBolt and myTouch 4G Multi-Function Battery Charger - Retail Packaging - Black: Cell Phones & Accessories
Seidio Multi-Function Spare Battery Charger for HTC Merge, HTC Thunderbolt, HTC Rezound
HTC Battery Charger for HTC Rezound, HTC Thunderbolt, HTC Merge, HTC MyTouch 4G
I have the exact same problem. I used to be able to charge it over night and the light would be green in the morning. Now I do the same and the light is still red and the battery percentage stops at anywhere from 59% to 79%. It is different every time. A full reboot will sometimes change the percentage without any additional charging which leads me to believe the issue is with the phone. If put my battery into my wife's TB it reads at 100% which also confirms my belief that the problem is with the hardware and not the battery.
One last piece of information I have not seen mentioned is that if you go to the Battery Use menu (Settings > About Phone > Battery > Battery Use) it says the phone has been on battery for 32 days which is clearly not the case since getting through more than a day is near impossible as it is. Clearly this problem started about a month ago. My wife's TB resets the 'on battery' counter every time I plug or unplug the charger.
I have had my TB since the day it has released and I am currently using an extended battery but the same problem happens no matter what battery I use.
I am at the point where I think I am going to take in to Verizon and see if they can help me either with a refurb or a different phone.
One last piece of information I have not seen mentioned is that if you go to the Battery Use menu (Settings > About Phone > Battery > Battery Use) it says the phone has been on battery for 32 days which is clearly not the case since getting through more than a day is near impossible as it is. Clearly this problem started about a month ago. My wife's TB resets the 'on battery' counter every time I plug or unplug the charger.
I have had my TB since the day it has released and I am currently using an extended battery but the same problem happens no matter what battery I use.
I am at the point where I think I am going to take in to Verizon and see if they can help me either with a refurb or a different phone.
Thanks hankahn for the info. Now that you mention it, I do remember looking at Battery Use and also seeing something similar (ie, on for >30 days). Good catch!
In any case, I finally broke down and sent my phone into Personal Communication Devices (PCD) for repairs a couple weeks ago. I called them last week, and they said they can repair the phone for $75! Cheaper than a new phone, and hopefully my Visa insurance will cover it. I should be getting my TB back any day now, and can post an update if the battery problem really got fixed.
But I'd also be interested to hear if Verizon would offer you a refurb or different phone? I didn't even think to ask (since my TB was past the 1 year warranty). I also didnt want to give up my Unlimited Data plan in exchange for a new phone....
In any case, I finally broke down and sent my phone into Personal Communication Devices (PCD) for repairs a couple weeks ago. I called them last week, and they said they can repair the phone for $75! Cheaper than a new phone, and hopefully my Visa insurance will cover it. I should be getting my TB back any day now, and can post an update if the battery problem really got fixed.
But I'd also be interested to hear if Verizon would offer you a refurb or different phone? I didn't even think to ask (since my TB was past the 1 year warranty). I also didnt want to give up my Unlimited Data plan in exchange for a new phone....
In this case I think the issue would fall under a manufacturer defect and would warrant a replacement if possible. Will let you know what I find out.
I wanted to post an update on my experiences with PCD. Phone repair number (1-800-229-1235, option 3).
I sent my TB to them August 8th. I called on August 10th , and they had received it for processing, and said it usually takes a turnaround of about 2 weeks.
Called again on August 16th. They said they had diagnosed the problem, and it will cost $75 to repair the phone, and did I want to proceed. At that point I gave them the go ahead, and had them charge my credit card.
Called them on August 24th for an update. Operator said the fix requires changing the main board (motherboard?) and they were waiting on the parts.
Called again on August 31st. Their system was down, so they couldnt check on my phone status.
Called on Sept 4th. They are still waiting on the part from overseas, with no estimation on time.
So it's been almost a month, with no end in sight. If they had diagnosed the problem by August 16th, then the part order should have gone in that day. Does it really take more than 3 weeks to get a part? Besides, they are the main TB repair service for Verizon Wireless... you'd think they would have a couple TB motherboards in stock. They are perfectly nice when you call, but I'm not impressed by the speed of their service. And I also wish they were more pro-active, with the option to send me an update online, by phone, or email so that I don't have to keep calling them every week.
I'll update again once I get my phone.
I sent my TB to them August 8th. I called on August 10th , and they had received it for processing, and said it usually takes a turnaround of about 2 weeks.
Called again on August 16th. They said they had diagnosed the problem, and it will cost $75 to repair the phone, and did I want to proceed. At that point I gave them the go ahead, and had them charge my credit card.
Called them on August 24th for an update. Operator said the fix requires changing the main board (motherboard?) and they were waiting on the parts.
Called again on August 31st. Their system was down, so they couldnt check on my phone status.
Called on Sept 4th. They are still waiting on the part from overseas, with no estimation on time.
So it's been almost a month, with no end in sight. If they had diagnosed the problem by August 16th, then the part order should have gone in that day. Does it really take more than 3 weeks to get a part? Besides, they are the main TB repair service for Verizon Wireless... you'd think they would have a couple TB motherboards in stock. They are perfectly nice when you call, but I'm not impressed by the speed of their service. And I also wish they were more pro-active, with the option to send me an update online, by phone, or email so that I don't have to keep calling them every week.
I'll update again once I get my phone.
Update - 09/11/12. Called PCD to check on status. They are still waiting on the part from HTC. 25 days and counting to get a part from overseas...
Update- 09-15-12
Received my phone back from PCD on Thursday 09-13-12. Phone would not activate, so visited a Verizon Wireless store on Friday. They gave me a new SIM card and sent me on my way. The phone still would not activate, but I thought maybe it would just take some time. But by Saturday morning, the phone still had not activated. So called Verizon Wireless. After spending about 1.5 hours on the phone, they finally gave up. The problem is that the 4GLTE network connects (ie, I can surf the web), but the phone will not connect to the Verizon phone or message network. I could receive text messages, but not send texts or receive or make calls. They recommended I take it back to Verizon Wireless store to try a new SIM card. So I tried a different Verizon Wireless store, who installed a new SIM card, and again with the same problem. As far as the Verizon system can see, the phone is activated. However, the phone can not connect to the Verizon phone network. The customer rep said that the SIM card is not being read into the device.
So, basically, Personal Communication Devices has completely messed up my phone, and have charged me $75 for that service. They must have installed a faulty motherboard. So much for quality control. Of course, they aren't open on the weekends so I have to wait till Monday to call and get this sorted out. I wonder if they will charge me another $75 for another motherboard?
Received my phone back from PCD on Thursday 09-13-12. Phone would not activate, so visited a Verizon Wireless store on Friday. They gave me a new SIM card and sent me on my way. The phone still would not activate, but I thought maybe it would just take some time. But by Saturday morning, the phone still had not activated. So called Verizon Wireless. After spending about 1.5 hours on the phone, they finally gave up. The problem is that the 4GLTE network connects (ie, I can surf the web), but the phone will not connect to the Verizon phone or message network. I could receive text messages, but not send texts or receive or make calls. They recommended I take it back to Verizon Wireless store to try a new SIM card. So I tried a different Verizon Wireless store, who installed a new SIM card, and again with the same problem. As far as the Verizon system can see, the phone is activated. However, the phone can not connect to the Verizon phone network. The customer rep said that the SIM card is not being read into the device.
So, basically, Personal Communication Devices has completely messed up my phone, and have charged me $75 for that service. They must have installed a faulty motherboard. So much for quality control. Of course, they aren't open on the weekends so I have to wait till Monday to call and get this sorted out. I wonder if they will charge me another $75 for another motherboard?
Final Update- 09-26-12
Called PCD on Monday 09/17/12 to fill them in on my non-functioning phone. The CSR was a bit surprised it wasn't working, but did issue a return authorization and emailed me a pre-paid shipping label. I sent it back on Tuesday 09/18, it arrived to them on Wednesday 09/21 and it was returned to me on Friday 09/21. So this time the turn around was amazing. They indeed replaced the motherboard again, and this time everything is working smoothly. Battery life appears excellent.
So in the end PCD did come through, but it was a very long, slow, and frustrating process from start to finish. The price was reasonable ($75), which my credit card company has agreed to pay, so the cost to me ends up being $0. If I had to do it again to fix this same problem, I would first call PCD and find out if they have a replacement motherboard in their shop (I'm guessing they must now have a supply of motherboards). Otherwise, just be forewarned you're phone will be gone for weeks. Their quality control could have been better and should have caught the defective motherboard before it was shipped to me, but they did replace the defective motherboard as quickly as was possible. And I'm happy I can maintain my unlimited data plan for a bit longer without having to buy a new phone.
@hankahn: What did Verizon say when you took your TB to the store?
Called PCD on Monday 09/17/12 to fill them in on my non-functioning phone. The CSR was a bit surprised it wasn't working, but did issue a return authorization and emailed me a pre-paid shipping label. I sent it back on Tuesday 09/18, it arrived to them on Wednesday 09/21 and it was returned to me on Friday 09/21. So this time the turn around was amazing. They indeed replaced the motherboard again, and this time everything is working smoothly. Battery life appears excellent.
So in the end PCD did come through, but it was a very long, slow, and frustrating process from start to finish. The price was reasonable ($75), which my credit card company has agreed to pay, so the cost to me ends up being $0. If I had to do it again to fix this same problem, I would first call PCD and find out if they have a replacement motherboard in their shop (I'm guessing they must now have a supply of motherboards). Otherwise, just be forewarned you're phone will be gone for weeks. Their quality control could have been better and should have caught the defective motherboard before it was shipped to me, but they did replace the defective motherboard as quickly as was possible. And I'm happy I can maintain my unlimited data plan for a bit longer without having to buy a new phone.
@hankahn: What did Verizon say when you took your TB to the store?
I have the galxey tablet. I took it off the charger when it was only 99% I heard you have to let charge fully. I thought 99% was good enough. But now it womt fully charge to 100%. What do I do.
hello sir good aftnoon i have one problem. my htc mobile is no charging its i think hardware problem plese any thing suggestion. help me sir
I just went and brought a new battery for my phone and the charge goes up pass 92 to 93 and will stay on that percentage through the
the night so i have two batteries both are different one is from Samsung and the other is from a company named beltron but now their saying its the same battery like hell it isn't the original battery charges to 100 percent in about two hours but the new one never made it to 100 in over 18 hours so how is this better or the same for that matter .
the night so i have two batteries both are different one is from Samsung and the other is from a company named beltron but now their saying its the same battery like hell it isn't the original battery charges to 100 percent in about two hours but the new one never made it to 100 in over 18 hours so how is this better or the same for that matter .
This worked for me - I drained the battery till my phone shut down, then I let it charge overnight and in the morning it was fully charged, btw before it didn't charge more than 61%.. , well, hope I helped
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