While troubleshooting a recent problem on a Nexus 10, I spoke to both Google and Samsung customer service and learned some interesting stuff.
If you bought your pad from Google play they will provide a replacement unit if needed. If you bought it from another source you have to go to Samsung to get a warranty replacement.
The problem is that the Samsung rep I spoke to didn't know what a Nexus 10 was. I got bounced to another rep who also didn't know and asked me to take the battery out and look underneath for the model number !
Luckily, I was able to get my unit working on my own.
So it looks like it's best to buy from Google Play.
If you bought your pad from Google play they will provide a replacement unit if needed. If you bought it from another source you have to go to Samsung to get a warranty replacement.
The problem is that the Samsung rep I spoke to didn't know what a Nexus 10 was. I got bounced to another rep who also didn't know and asked me to take the battery out and look underneath for the model number !
Luckily, I was able to get my unit working on my own.
So it looks like it's best to buy from Google Play.
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