I have been a forum reader for years and yes, there are problems out there linked to almost every device. Some software, some hardware. All I'm saying is software issues are fine with me, however hardware defects not. I refuse to accept this and would never be fine after spending $1300 with a bent SPEN. It's not actually a minor issue like a small scratch on a frame. I'm currently using a Product Red iPhone 8 Plus and Galaxy Note 8. Both pristine hardware. Will be purchasing a Note 9 and will expect the same.