Best Buy Finally Called and Asked Me To Return The GN

[guinnkevinr]

Was Best Buy wrong to ask a customer to return the Galaxy Nexus? | PhoneDog

Shout out to Phonedog and other news blogs for writing great articles about my situation.

http://www.vzbuzz.com/2011/12/best-buy-asks-customer-who-purchased-galaxy-nexus-early-to-return-it-what-would-you-do/

 

[Phadunkin]

Local News will be next. Pick out a suit.

 

[sdsubball23]

I think you should just give it back and accept getting nothing in return. It's a nice and humble thing to do. Plus the phone will be out eventually.

 

[Spacemaker24]

So VZW can push an entirely new OS but you don't think they.can brick a phone? Are u people really that gullible?

 

[GODAWGS31005]

Either give it back or keep it!! End of story!! Enough is Enough!!

 

[JoeUserTX]

I think you should just give it back and accept getting nothing in return. It's a nice and humble thing to do. Plus the phone will be out eventually.

I was taking a similar stance early in the thread, until I found out how he was treated upon returning to the store and attempting to be conciliatory. They basically treated him like dirt, so he's within his rights to blow them off, IMO...

 

[AndroidAppGeek]

I think you should just give it back and accept getting nothing in return. It's a nice and humble thing to do. Plus the phone will be out eventually.

The problem is that now he doesn't have another phone to go back to. They need to help him out in some way. If they had never sold him the phone this wouldn't be an issue. At the minimum they need to do something for him. I am shocked that they haven't offered him anything else at a discount just for his troubles.

Trust me, this will start to get publicity and suddenly they will be able to help him out.

 

[st0ic_1]

I think you should just give it back and accept getting nothing in return. It's a nice and humble thing to do. Plus the phone will be out eventually.

Lol.. not an option. Read the thread before giving your opinion.

 

[sdsubball23]

The problem is that now he doesn't have another phone to go back to. They need to help him out in some way. If they had never sold him the phone this wouldn't be an issue. At the minimum they need to do something for him. I am shocked that they haven't offered him anything else at a discount just for his troubles.

Trust me, this will start to get publicity and suddenly they will be able to help him out.

I agree that he should at least get something in return. At least a phone to help him out until the Nexus arrives

But I think for things in life we just need to accept the circumstances and move forward without being critical.

 

[azsl1326#AC]

Tell 'em to go pound sand. So tired of these big companies trying to strong arm consumers for their mistakes. Apparently, the phone is going to be out in two days at Costco - at least that's the current rumor. Let them live with their mistake.

 

[hoosiercub]

Not a remote chance they'd do that. Imagine getting in a car accident, no one around, and your only hope is to call 911. But wait, Best Buy cut the phone off.

Oh, the lawsuit that would result.

Not a chance they cut it off.

Actually, even a deactivated phone will call 911. It won't do much else, but it will still call out to 911, unless you're using a Vibrant with CyanogenMod7 lol

 

[SanGo]

So VZW can push an entirely new OS but you don't think they.can brick a phone? Are u people really that gullible?

Are you really that gullible? To think they would take the time to send ONE phone a bad update, with the hopes that he'll accept it and brick his phone? Deactivated? Surely they Can, but likely they won't. This isn't the only GN that was sold early.

 

[cbaty08]

Are you really that gullible? To think they would take the time to send ONE phone a bad update, with the hopes that he'll accept it and brick his phone? Deactivated? Surely they Can, but likely they won't. This isn't the only GN that was sold early.

You can't fix stupid, you know that right???

 

[AndroidAppGeek]

It looks like Thursday may (finally) be the official release day. Tell them that you will gladly return it on Friday and leave you alone!

 

[Qazme]

It looks like Thursday may (finally) be the official release day. Tell them that you will gladly return it on Friday and leave you alone!

Sure just like Friday last week (finally) was the official release day?

Even stores were confirming it. I would tell them to piss off if they aren't going to make it worth wild. I would expect no less than a full refund and the accessories package for a device of your choice when you come back in....which would be GN release day.

Ethically, should you return it? What have you done wrong? The employee obviously had to bypass something to ring you up knowing it wasn't supposed to be sold. Be kind of like blaming to judge for your speeding ticket.

 

[Droid800]

What part if it is wrong? The iPhone does not do FaceTime over 3G on AT&T but does on Verizon so it is clearly not a hardware issue. Also the iPhone is well known to have one of the worse cellular radios on the industry. Fanboys might not want to believe it but it's true. Up until about a year ago the iPhone would artificially inflate the bars of signal by as much as 2 full bars compared to other AT&T devices with the same dBm (the true measure of signal strength) , when it was "discovered" but one of the major tick blogs last year (Gizmodo or Engaget I forget which). It had apparently been that way going at least as far back as the iPhone 3G.

Wow. You sure are a blind fanboy. Do you believe everything you read on the Internet?

 

[Droid800]

So VZW can push an entirely new OS but you don't think they.can brick a phone? Are u people really that gullible?

Are you really this dense? They cannot brick a consumer device remotely. They do not have that capability.

 

[Tee312]

So VZW can push an entirely new OS but you don't think they.can brick a phone? Are u people really that gullible?

Do you even know what gullible means? It's actually the reverse in this situation, you're quite gullible if you think Verizon can brick your phone. For one, Verizon doesn't "push an entirely new OS," it's actually the manufacturers, Verizon simply tests/approves them. Two, Verizon would have to send out an update, which can be declined, that would have malicious software to brick the phone. Which is illegal. Completely illegal, even by a large corporation. If I was Guin, I would be praying they did that, he could make some major bank off a lawsuit over that.

They can't brick his phone. They CAN deactivate it, since it is their network, they get the final say on what is on their network. But they can't brick it. LOL.

 

[SanGo]

Do you even know what gullible means? It's actually the reverse in this situation, you're quite gullible if you think Verizon can brick your phone. For one, Verizon doesn't "push an entirely new OS," it's actually the manufacturers, Verizon simply tests/approves them. Two, Verizon would have to send out an update, which can be declined, that would have malicious software to brick the phone. Which is illegal. Completely illegal, even by a large corporation. If I was Guin, I would be praying they did that, he could make some major bank off a lawsuit over that.

They can't brick his phone. They CAN deactivate it, since it is their network, they get the final say on what is on their network. But they can't brick it. LOL.

+ 1

 

[davey11]

Was Best Buy wrong to ask a customer to return the Galaxy Nexus? | PhoneDog

Shout out to Phonedog and other news blogs for writing great articles about my situation.

Best Buy Asks Customer Who Purchased Galaxy Nexus Early To Return It, What Would You Do?

Good stuff man!

BTW you mentioned they would call back today....anything?
Keep us posted and include all the scummy tactics they pull.