Final update to my saga, for anyone curious. I finally called and spoke to a live human @ BB about my order (Silver S8/Verizon, ordered first half-hour after preorder went live to be SHIPPED, not in-store) thats been collecting dust @ Processing since Tuesday w/ no movement.
Gave her all my info and she came back that my order had "failed pre-activation" and that I should have been emailed to contact BB to correct it (Nope, never got an email.) Apparently it would have just continued to sit like that until I called them. (how nice!) Gave her my Verizon info and she said they would get it cleared and I would get an email "shortly" that the problem was resolved and with my tracking number. Verified they had the correct email.
Two hours passed...no email (again). Decided to call Verizon directly to see if they had used/taken/registered my "upgrade" or if they still showed me as eligible (or whatever that process is called). My "upgrade" status was still in-tact and no trace of anything in their system from Best Buy.
Called Best Buy back. Explained the whole mess again and the lady I got this time seemed to show no trace of me having called in two hours earlier, and nothing had apparently been done to move the order along any further. She verified that they had not put anything through to Verizon in regard to the upgrade eligibility. This is mind boggling. Order sits there for weeks and then just gets somehow tossed into limbo, and they seemingly could not have cared less.
So I told them where they could shove my order and a couple minutes later I received email confirming cancellation (wow, they actually were able to send me an email this time. Amazing.)
Flipped back to the Verizon website and completed their pre-order, which I guess I should have done in the first place. Delivery shown as being Monday, which is obviously sooner than the Best Buy garbage would have accomplished. At least I still have a "pre-order" with a shred of a chance of getting the Samsung GearVR promo.
Been a loyal Best Buy customer for years, but for now, they can Kiss my @$$.Never again for a phone.
TL;DR - BB f**ked up my order then forgot about it. I told them where they could shove said order, then pre-ordered direct from Verizon, then came here to rant.
Almost the same thing happened to me yesterday. But they called and told me about the same activation issue. Just said we're canceling your order but go to a store and pre order and it "should" go through fine. Before I hung up I already had the email.
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