Best Buy Warning

[Risley88]

BEST BUY WARNING: Be careful. 3 returns/exchanges inside of a 1 year window and they decline your next return/exchange and ban you for a year from any further returns/exchanges. They use a third party company called The Retail Equation to track your purchases using your ID. Yes The Retail Equation is being sued by several at the moment including a class action suit. Just be careful, pay cash and give Best Buy NO personal information.

 

[TylerLV76]

BEST BUY WARNING: Be careful. 3 returns/exchanges inside of a 1 year window and they decline your next return/exchange and ban you for a year from any further returns/exchanges. They use a third party company called The Retail Equation to track your purchases using your ID. Yes The Retail Equation is being sued by several at the moment including a class action suit. Just be careful, pay cash and give Best Buy NO personal information.

It's not 3 returns. There's no real justification for what gets you banned and nobody can answer it. I have over 20 returns this year based on my online purchase history. 7 of those items are phones.

 

[jjinal]

Exchanges due to product defects shouldn't go against you. Straight up returns should. I'm sure they're tired of people test driving devices for 13 days and returning them.

 

[o4liberty]

I have done multiple returns this year no issue look at their return policy it states nothing in there about three returns a year.

 

[alejovh1#AC]

I got banned from returning items about a year ago. Returned about 6 items in a 12 month period. Most of them defective.

 

[srgonu]

I don't like people test driving and returning things. Returning if the device is defective is fine. I know folks who got the expensive cameras, use them for their trip and return them. I think this is ridiculous.

 

[mj0528]

I was also banned a few years back. They've been doing this for awhile

 

[anon(5630457)]

BEST BUY WARNING: Be careful. 3 returns/exchanges inside of a 1 year window and they decline your next return/exchange and ban you for a year from any further returns/exchanges. They use a third party company called The Retail Equation to track your purchases using your ID. Yes The Retail Equation is being sued by several at the moment including a class action suit. Just be careful, pay cash and give Best Buy NO personal information.

I made four returns at Best Buy this year and got banned from returning anything else at there until 2018.

 

[Iva_LadyDiCaprio98]

If it's defective it shouldn't be held against you. If you constantly return things because you have a bad habit of buying and returning constantly because you don't want it anymore then yeah it makes sense because the company isn't making money off you and in that case you would just be taking advantage of their return policy which is what I don't like people doing. It's there for when something goes wrong. People shouldn't be shopping if they constantly have buyers remorse with everything they buy

 

[Gary02468]

When I did an AT&T Next trade-in of my S7e for an S8+ at BestBuy earlier this year, it was initially rejected by AT&T on the grounds that I'd made too many recent returns. Apparently they were counting my two successively recalled Note7s (and the loaner S7e in between) against my record. Fortunately, the BestBuy rep got them to override the lockout.

 

[gyounk]

BEST BUY WARNING: Be careful. 3 returns/exchanges inside of a 1 year window and they decline your next return/exchange and ban you for a year from any further returns/exchanges. They use a third party company called The Retail Equation to track your purchases using your ID. Yes The Retail Equation is being sued by several at the moment including a class action suit. Just be careful, pay cash and give Best Buy NO personal information.

Thank you for the FUD post. I have returned 6 items this year already to Best Buyand no ban. no reason to ban either.

 

[Ca_lvn]

People get banned for abusing the policy it's that simple

 

[Almeuit]

It varies per store. I did a few returns and an exchange for an S8+ with a dead pixel. Nothing for me so far.

 

[JHBThree]

They don't track via ID anymore. Best buy hasn't requested IDs for returns in at least a year. Not sure if they still use TRE, but I've returned more than three items in the last month and nothing has happened.

 

[LegalAmerican]

Even the "defective" thing is questionable because so many people will return things and claim they're defective for ridiculous reasons.

 

[Almeuit]

Even the "defective" thing is questionable because so many people will return things and claim they're defective for ridiculous reasons.

Unless they're obvious. Such as my exchange they all saw the dead pixels within the middle of the screen so it was no question.

 

[LegalAmerican]

Unless they're obvious. Such as my exchange they all saw the dead pixels within the middle of the screen so it was no question.

Exactly. There's certainly exceptions, but some people say there's defects and there really isn't, they are just impossible to please. Like saying the camera sensor isn't aligned perfectly in the little cutout or that the power button feels too loose. Things like that, which are impossible to really say if it's a "defect" or not.

 

[Blues Fan]

I got banned from returning items about a year ago. Returned about 6 items in a 12 month period. Most of them defective.

That's BS if the item is defective or broken out of the box. Was this just for expensive items, or cheap ones too?

What about people who buy a lot from Best Buy? It would suck if you returned a few cheap things and then have to return or exchange a phone because it's defective. I'd be livid and disputing the original charge then.

Some people on here call Best Buy "Worst Buy" when it comes to buying phones there.

 

[Almeuit]

That's BS if the item is defective or broken out of the box. Was this just for expensive items, or cheap ones too?

What about people who buy a lot from Best Buy? It would suck if you returned a few cheap things and then have to return or exchange a phone because it's defective. I'd be livid and disputing the original charge then.

Some people on here call Best Buy "Worst Buy" when it comes to buying phones there.

Varies by location for sure. So far since swapping to Verizon I have not run into issues with buying phones from them.

 

[anon(1733)]

I return a lot of things at best buy. Never a issue. But I'm also a elite plus member. I spend thousands a year there and have for years. Maybe that's why.