BestBuy- Flyer with free pen- Anyone else PO'd???

[kat3k]

I got nowhere on this with the manager of the smartphone/tablet section at the Tenleytown Best Buy. He was polite about it, but his response was that if it is not being advertised on the BB website, then he can't honor it.

This clerk should have checked his register, as it should have been offered at that store, and he was just not aware of it (or move on to another nearby BB, and I assume there are a few). Not everyone wants to go to that much trouble, but I would.

I went to the Fair Lakes Best Buy last night. Without hesitation, the guy took my receipt, did a return for the Flyer and pen, and resold me the Flyer and processed the transaction for the free pen. No fuss, no muss.

Good job! I really appreciate posters sharing these good deal offers, don't you.

 

[DC Wuff]

This clerk should have checked his register, as it should have been offered at that store, and he was just not aware of it (or move on to another nearby BB, and I assume there are a few). Not everyone wants to go to that much trouble, but I would.



Good job! I really appreciate posters sharing these good deal offers, don't you.

Absolutely!

 

[arwen_in_nj]

Yer welcome. ;-)

 

[jaykingofgay]

the thing is, with retail, some stores may be having trouble meeting their sales for the month, so they run a local promotion. Other stores may or may not honor that promotion at their discretion. It may very well be that a manager was told by the store manager not to honor this or that promotion. The internet has put people in a dicey situation, do you honor a promotion another store completely outside your region is holding, or not? Some of these employees who gave people the free pen even though it's not being offered by their store may have been written up or even fired.
While I appreciate people want to get the most bang for their buck, when a store runs a promotion, it's never an attempt to somehow injure people who bought something previous. Prices drop and special deals pop up sometimes specifically because a product isn't moving the way they'd like; they're not making the money they projected. It's a gamble for them to then take an additional loss by applying the new discount to an old sale. I sometimes wonder if we're in a financial crisis because people expect that if the price changes they should suddenly get a discount on something they already bought. If the price had gone up, would you be marching into the store to hand over more money?