To even say that I am beyond fed up is an understatement at this point. I like so many others, purchased two of the Seidio Innocase II cases for mine and my wifes EVOs only to find hers was defective.
They were purchased on June 15th and I got them on June 20th and that very same day I requested a replacement for the Pink one we got as it had a ton of wiggle and play in it. I got the replacement on June 25th and immediately tried it out to see that it too was just as bad. Also by that time the Black one I had for my phone was starting to show signs of play to it.
At this point I was done with these cases and just wanted to get my money back. Paying $30 each plus Shipping and Handling was a lot for these things and I expected a quality product and boy was I wrong. They were supposed to have sent me a return label to ship back the defective one, but they never did so I called them up and they admitted they forgot to send it out and they would be sending me one which I was to get in 3-4 business days to return all my cases for a full refund.
Two weeks go by and no labels have been sent to me. On July 8th I called in, upset but calm, and the lady started to play dumb with me like I had never even purchased the cases in the first place even when I produced my order number for her to look it up. After sitting on hold 10 minutes she came back and stated she needed to speak with the department that handles returns and will call me later in the day with an update. She did, and left a voicemail for me saying they sent out the labels again and to expect them in 3-4 business days. Blah blah blah - same story I heard before.
It has now been another week and still no labels have been shipped to me. I called again, furious, but still trying to stay professional and calm and was told they will email me the shipping labels this time and to expect them before the end of the business day today. Why in the hell didn't you just email them to me in the first place? I swear if I do not have this email sitting in my inbox by the end of the day today I am going to flip my lid!
They were purchased on June 15th and I got them on June 20th and that very same day I requested a replacement for the Pink one we got as it had a ton of wiggle and play in it. I got the replacement on June 25th and immediately tried it out to see that it too was just as bad. Also by that time the Black one I had for my phone was starting to show signs of play to it.
At this point I was done with these cases and just wanted to get my money back. Paying $30 each plus Shipping and Handling was a lot for these things and I expected a quality product and boy was I wrong. They were supposed to have sent me a return label to ship back the defective one, but they never did so I called them up and they admitted they forgot to send it out and they would be sending me one which I was to get in 3-4 business days to return all my cases for a full refund.
Two weeks go by and no labels have been sent to me. On July 8th I called in, upset but calm, and the lady started to play dumb with me like I had never even purchased the cases in the first place even when I produced my order number for her to look it up. After sitting on hold 10 minutes she came back and stated she needed to speak with the department that handles returns and will call me later in the day with an update. She did, and left a voicemail for me saying they sent out the labels again and to expect them in 3-4 business days. Blah blah blah - same story I heard before.
It has now been another week and still no labels have been shipped to me. I called again, furious, but still trying to stay professional and calm and was told they will email me the shipping labels this time and to expect them before the end of the business day today. Why in the hell didn't you just email them to me in the first place? I swear if I do not have this email sitting in my inbox by the end of the day today I am going to flip my lid!
... If its Defective can I Exchange it with you Mr. Seidio Forum dude???
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