No, that didn't help. See if this makes sense, with my old phone when I pushed the button on the earpiece, the "earpiece voice" would ask me for a command. I would say "call Jim Smith mobile 1" and it would do that without a problem. Now, the "phone voice/google" asks me for a command and then it asks me a couple other questions and usually doesn't understand one of my answers and disconnects. I think it is a compatibility issue with my earpiece and phone. I probably have to buy a new earpiece. I'm asking if anybody has a earpiece that they know works smoothly with the Galaxy s4 so I don't go buy another one and have the same problem.