Bluetooth will not turn on

[AC Question]

My wife's Turbo 2 running nougat on Verizon has developed a problem. In settings Bluetooth when she goes to turn it on the button turns blue for a nano second then goes to gray.. per Verizon tried to reset network and tried turning it on in safe mode. No luck.. Verizon said she has to do a factory reset.. I figured I would ask the experts first.. any ideas I can try?