Yeah, there is no consistency at all across Verizon. The first phone rep said the Maxx was not part of the promotion and I would have to return my Maxx and get two Razrs to get one free. The second phone rep said no problem and that I could keep my Maxx and ordered a second one for my wife under the BOGO. Then I called and found out that his supervisor cancelled the order because the Maxx was not part of the promotion. This third phone rep wanted to sell me a new Razr (on top of the Maxx I already bought) and then I would get one free.
Talked to a store rep just now and she said my wife's line, which is not due for a "Standard" upgrade till June, was not eligible at all- so there was no way to take advantage of the offer. Now she spoke with her supervisor and tried to put it through anyway, and said it went through and we only have to pay the $20 upgrade fee.
What a circus. I'm headed in to pay the upgrade fee and get the order placed now. They are out of stock but will have one shipped to me (hopefully).