I had a similar problem reporting it @ the att store since its so brightly lit! What did you do next?
Hi all,
Just wanting to add my comments here...
This black/gray/blocking/pixelation is definitely a problem. I noticed it the first day (around Jun 2012) I bought the phone (Galaxy Note) for my wife. I thought it was my video (mp4 ripped from a DVD) being played on a bigger screen so I didn't pay much attention to it. Besides, when I played a Netflix movie (in bright room light), the problem was not noticible.
Then AT&T, near the end of August 2012, sold these phones (refurbished) for $49.99. I couldn't resist and bought one for myself. In general, I am happy but still don't like the issue with this black clipping problem because I am a movie lover. Usually I watch a movie in bed before sleeping, and the previous phone (HTC Inspire 4G) played any movie I threw at it flawlessly, night or day, dark or bright. I was surprised to see all of my mp4 movies and Netflix movies looked really crappy with a lot of black/gray blocks in the background. I played the same movies on my HTC Inspire (I still keep it) side by side with the GNote and the differences were very obvious (in a dark room or low light environment).
Upgraded both GNote phones to official ICS ROM and the problem still exists.
Today (09/09/2012), I called AT&T and reported the problem, the tech support just downplayed it and their response was sort of denying the issue and suggesting me to live with it.
Searching the web landed me on this page. I just want to thank everybody for bringing together a place where customers can report problems similar to this.