Sprint's customer service still sucks, lol. Just the other day I was chatting with a rep trying to find out if I'll be able to charge the Evo to my account when it's released or if I will have to have the funds readily available on my credit card. They said the only way they would be able to tell me is if they actually tried to charge it on my account. And since it isn't for sale yet, they can't give me an answer.
So I still have no idea if I will need to have a certain amount available on my credit card- which nobody can tell me how much yet, or if I will simply be able to charge it to my account and then pay for it on my monthly bill.
And they are like this with everything. I can't remember the last time they actually helped me with something. Every time I contact them it turns out to be a huge waste of my time.
Last year when the Pre came out I was able to add it to my account with no problem. I have had nothing but good things with Sprint CS. They have taken care of my few issues with speed. I love the chat line with CS. I have changed three phones since the Pre and have done all of them via the chat.